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My premium membership does not work

My premium membership does not work

I did use a Spotify premium reden Code, and i also got a email that it did work, but i does Not work, i still dont have a Premium membership. AMK
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1 Reply

Hi @fabiiiii2708, welcome to the Community!

 

Please follow the steps below and let me know if it helps:

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Upgraded-not-Premium-twitter_support.png

 

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.

 

 

 

BittencourtSpotify Star
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