NOT HAPPY!!! paid for premium

[Antonia1996]

I have payed for premium. I got the email and all saying welcome to premium. Oh guess what. Not working today. Ive emailed spotify. Tweeted spotifycares and nothing. Youve took my money i just want the service now

[Ambivalence]

Hello, have you tried logging out and back in. This is so the Premium status syncs.

If it still shows as Spotify Free, you will need to contact Spotify Support here - https://www.spotify.com/au/about-us/contact/contact-spotify-support/?contact

If you receive a generic automated response, and Spotify doesn't resolve your issue. Feel free to reply to the no-reply email and it will be sent directly to Spotify themselves.

[Antonia1996]

Ive tried the logging in and out. I uninstalled and reinstalled the app on my phone. I have recieved the generic email and replyed and got nothing. Im just upset about it all because i paid and not getting the service which is the best out of all the other music apps for me.

[Ambivalence]

If you have replied, and have not had an email replying to you back, please wait at least 24 - 48 hours, where the issue can be corrected. Spotify has a lot of emails to go through.

[Antonia1996]

But i shouldnt be having to do this. I should be getting my premium. I paid for it. Thats the thing upsetting me.

[mike_vengeance]

maybe you have a second account or something happened with the payment itself, so that's why you need to get in touch with the Spotify guys.

do you have a receipt for that payment you did on your email? can you post a screenshot of it?