Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64422 Views
  • 16 replies
  • 37 likes
  • 64422 Views
  • 16 replies
  • 37 likes

Version update drains iphone 5s battery

i hold a premium account my spotify updated on monday to version 3.3.0.1640 and ever since then it has been draining my battery of my iphone 5s.I always put it on offline mode and before monday i had no issues but after the update even though the set...

  • Newbie
  • i hold a premium account   my spotify updated on monday to version 3.3.0.1640  and ever since then it has been draining my battery of my iphone 5s. I always put it on offline mode and be...
  • sebdmartin
  • Casual Listener
  • 304 Views
  • 1 replies
  • 1 likes
  • 304 Views
  • 1 replies
  • 1 likes

Spotify connect

Hi everyone, im having issues with my spotify connect on my marantz, when I connect the song comes up on my marantz plays for s second then freezes up, my marantz is connected vi a lan cable that's runs of a power line networker, I'm wondering if thi...

  • Regular
  • Hi everyone, im having issues with my spotify connect on my marantz, when I connect the song comes up on my marantz plays for s second then freezes up, my marantz is connected vi a lan cable that's r...
  • StefanMar
  • Casual Listener
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Can't sync my music in songs to offline no matter what I tey

I have an iPhone 6 with 75gb worth of storage left but no matter hats I do it won't sync all the music in songs to offline. I've tri d adding songs into playlists but they still won't sync can anyone help??

  • Newbie
  • I have an iPhone 6 with 75gb worth of storage left but no matter hats I do it won't sync all the music in songs to offline. I've tri d adding songs into playlists but they still won't sync can anyone...
  • Nico
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

cannot send message but can recieve message

I am using spotify verson++++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...

  • Newbie
  •   I am using spotify verson ++++++++++++++++++++++++++++++++                                 &n...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Appen startar ej

Appen startar ej. Har iPhone 4 iOS 7.1.2. Det funkar ibland om jag avinstallerar appen och hämtar den igen. Detta hände efter jag uppdaterat appen nu i aug.

  • Newbie
  • Appen startar ej. Har iPhone 4 iOS 7.1.2. Det funkar ibland om jag avinstallerar appen och hämtar den igen. Detta hände efter jag uppdaterat appen nu i aug.
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

App crashes upon login

I'm attempting to use the Spotify app on my iPhone 4 -- which I have been doing for the past few months with no problem -- and the app started crashing today whenever I would try to open it.I have restarted my phone, as well as uninstalled and reinst...

  • Casual Listener
  • I'm attempting to use the Spotify app on my iPhone 4 -- which I have been doing for the past few months with no problem -- and the app started crashing today whenever I would try to open it. I have ...
  • Adam_B
  • Spotify
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify only works when started on wifi

Brief description of the issue: If I start Spotify on my wifi, then leave the house, it works fine on my iPhone 5. But if I close spotify away from the wifi and try to restart it on my data network, it crashes. It doesn't remember my login, it prompt...

  • Casual Listener
  • Brief description of the issue:   If I start Spotify on my wifi, then leave the house, it works fine on my iPhone 5.  But if I close spotify away from the wifi and try to restart it on my...
  • CharlieGI
  • Newbie
  • 600 Views
  • 1 replies
  • 1 likes
  • 600 Views
  • 1 replies
  • 1 likes

Local Files Will not Sync to iPhone and Gets Error.....

DescriptionI load local files to my spotify playlist, so that I can play them in the car when listening to spotify on my iPhone 6. When I go to play the song on the computer through spotify it works fine from "local files" but when I log onto my iPho...

  • Newbie
  • Description I load local files to my spotify playlist, so that I can play them in the car when listening to spotify on my iPhone 6. When I go to play the song on the computer through spotify it work...
  • 56kane
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Need help!

i just singed up into spotify premium for students and the payment went threw twice and i havent got premiun and i tried everything

  • Newbie
  • i just singed up into spotify premium for students and the payment went threw twice and i havent got premiun and i tried everything
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

changing my forgotten password

My account won't allow me to change my password as every time I attempt this, i am told that my form had expired. I really just want to access my music but I can't.

  • Newbie
  • My account won't allow me to change my password as every time I attempt this, i am told that my form had expired. I really just want to access my music but I can't.
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

offline playlist will not sync

I have no internet data due to being abroad, however I am connected to wifi. But for some reason my offline playlists are no longer syncing. At first the majority of songs were no longer offline. So I reinstalled the app twice as well as removing all...

  • Newbie
  • I have no internet data due to being abroad, however I am connected to wifi. But for some reason my offline playlists are no longer syncing. At first the majority of songs were no longer offline. So ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Stuck on album art screen

Spotify on my iphone 5 will get stuck on the album art screen when playing songs. It has no controls on the screen just the album art, the only way i can play or pause is swiping up and using the iphone controls, but I can't change playlists or anyth...

  • Casual Listener
  • Spotify on my iphone 5 will get stuck on the album art screen when playing songs. It has no controls on the screen just the album art, the only way i can play or pause is swiping up and using the iph...
  • 473 Views
  • 0 replies
  • 0 likes
  • 473 Views
  • 0 replies
  • 0 likes

Why can't I change the order of my playlists on iOS?

We should be able to manually change the order of playlists. Also, playlists based on an entire album should appear in a separate 'Starred Albums' section. Any chance of implementing this? They just seem like the most obvious tweaks, and would make t...

  • Visitor
  •   We should be able to manually change the order of playlists.   Also, playlists based on an entire album should appear in a separate 'Starred Albums' section.   Any chance o...
  • lwaldorf
  • Newbie
  • 949 Views
  • 2 replies
  • 5 likes
  • 949 Views
  • 2 replies
  • 5 likes

spotify isnt working

hello i have the premiumsince today it wont load any of my playlist or starred playlisti closed the app, logged myself out and in againwhat is happening?

  • Newbie
  • hello i have the premium since today it wont load any of my playlist or starred playlist i closed the app, logged myself out and in again what is happening?
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

sync offline songs to iphone without internet

Hey there ,my iPhone 5S is a bit broken ( wifi not working ).Is it possible to synch offline songs from windows to my iPhone without using wifi?Help pls.

  • Newbie
  • Hey there , my iPhone 5S is a bit broken ( wifi not working ). Is it possible to synch offline songs from windows to my iPhone without using wifi? Help pls.
  • OviiiOne
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Newly Created Playlist is unavaiable

Created a playlist for Classic Rock and added downloaded songs from my Starred-list. Added around 70 songs. When I was done, I clicked back to "Playlists" and my "Classic Rock"-list was marked grey. Also said it contained 170 songs, instead of 70 wic...

  • Newbie
  • Created a playlist for Classic Rock and added downloaded songs from my Starred-list. Added around 70 songs. When I was done, I clicked back to "Playlists" and my "Classic Rock"-list was marked grey. ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

"My Music" on iPhone its empty at online mode

Hello,since this morning I have the problem that on my iPhone all songs, album and artist are empty at the online mode. On my PC I can see all. The conecting between both ist posssible and I can operate the PC with the iPhone. Why I can't see anywthi...

  • Casual Listener
  • Hello, since this morning I have the problem that on my iPhone all songs, album and artist are empty at the online mode. On my PC I can see all. The conecting between both ist posssible and I can op...
  • Allyouneed
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Seriously disappointed !!!

I was never really clear on the bill after the three month special? I thought after you downloaded a song it stays on your phone permanently! Lastly my phone keeps uploading and downloading songs but they never stay on phone, even when I go into offl...

  • Newbie
  • I was never really clear on the bill after the three month special? I thought after you downloaded a song it stays on your phone permanently! Lastly my phone keeps uploading and downloading songs but...
  • Ambivalence
  • Community Legend
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Offline syncing

I've had premium for a little under a year and it was great for listening to playlists offline during my commute to school. About 2 months ago I deleted the app due to all the cookies and space it was taking up on my phone. Ever since then, my songs ...

  • Newbie
  • I've had premium for a little under a year and it was great for listening to playlists offline during my commute to school. About 2 months ago I deleted the app due to all the cookies and space it wa...
  • 392 Views
  • 0 replies
  • 0 likes
  • Offline syncing
  • 392 Views
  • 0 replies
  • 0 likes

Crashes on Eminem's "Square Dance"

When I select the song "Square Dance" by Eminem, and attempt to navigate towards the radio option, Spotify crashes when I select the menu button. * iOS 8.1.4* iPhone 6

  • Casual Listener
  • When I select the song "Square Dance" by Eminem, and attempt to navigate towards the radio option, Spotify crashes when I select the menu button.   * iOS 8.1.4 * iPhone 6
  • 409 Views
  • 0 replies
  • 0 likes
  • Crash
  • 409 Views
  • 0 replies
  • 0 likes