Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No Album Cover Offline

No Album Cover Offline

I have a iPhone 6 Plus with iOS 9.3
When I listen to my playlist offline , the cover of the album does not appear. Please tell me to do.  I remove the app and reinstall again but still

the same .

 

Anyone having the same problem?

 

 Offline (No wi-fi, no mobile data)Offline (No wi-fi, no mobile data)With Wi-fi Or mobile dataWith Wi-fi Or mobile data

Reply
4 Replies

Hello @user-removed, welcome to the Spotify Community!

 

This is a known bug and Spotify is looking into it.

You can help Spotify by posting the required information on this thread.

This is a known bug since ever ¬¬

Hey there, Gabriel! I asked this question about a week ago and got the same answer as before - apparently it's a "bug." This has been happening to me for about a year now. On my iPhone 5C, and now on my iPhone 6. 

 

I ended up messaging Spotify support and this is what they told me. Don't know if it was automated or not. Hopefully not. 

File_000.png

Yes this is a known bug I reported quite some time ago.

 

Hopefully we will see a bug fix soon. It's been annoying me too.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts