Offline mode on iPhone 4s - can't use Spotify at all + Numerous "Like it from Radio"

[Stszau]

Hi,

I have 2 problems atm, maybe they are connected.

1) I have this problem from about a month, and can't figure it out. Every time i start Spotify on my 4s iPhone i get the message that in offline mode bowsing is not possible, and after that app stays unresponsive, I can't use any of it's functionality. I'm constantly using 3g or wi-fi, so connection is not an issue here. After that I've tried everything, restarting app, reinstalling, updating to ios7, fiddling with options, but nothing helps.

2) Second problem is on pc/mac version. Some time ago , Spotify somehow created numerous empty "Like it from radio" playlists, and I mean hundreds if not thousands of them. I've tried to delete them manually, but I realised it would take me hours to do it, since there is no option to select multiple playlists now. 

Please help, I love this service an want to use it.

[Peter__]

Hey @Stszau ! Welcome to the community 🙂

For your first issue, do you have the new Collections feature (as part of the beta)? 

Your second issue is a little tricker to help with, I would suggest you get in touch with the customer services team directly using the online contact form and see if they can remove all of those playlists for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Stszau]

Hello Peter and thanks for your welcome and reply!

As for problem no2 I'll contact customer servise, and see if they'll come up with a solution.

As for my first problem, I don't have Collections feature. 

[Peter__]

Strange, and the application definitely isn't in Offline Mode in Settings > Playback > Offline Mode? 

Do other internet streaming apps work? 

[Stszau]

Could you be more specific whee I can find this option? Is it in IOS? Spotify? Cant find it in IOS, and if it's in spotify, I'm not able to reach it since the app is unrsponsive right after the message about offline mode. 

[Peter__]

It is in Spotify, but thinking about it a reinstall would reset that setting anyways so that shouldn't be the issue. 

Can you try fully restarting your iOS device by holding down the home and lock buttons together for 10 seconds until the apple logo appears on screen?

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