Online even when mobile data turned off for Spotify

[fierarufmihai]

I am using the Spotify app v 7.5.0 on iphone. I have my wireless turned off, the mobile data turned on and the mobile data for Spotify turned off. My Spotify should be offline and use no internet. Yet, it is online and it is using my mobile data. 

[Hubo]

Hey @fierarufmihai! Welcome to the community!

That's not alright! Just to confirm, you've turned off Spotify in: 'Settings (iOS) > Mobile Data > Spotify?' Let me know.

Take care! 🙂

[fierarufmihai]

Exactly. My wi-fi is also turned off. And still I am online on Spotify.
However, if I turn off Mobile Data for the entire phone, then i will be
offline with Spotify, but that's not how it should be used. By the way, my
iOS version is 10.2.1 .

Thanks for the help!

[Hubo]

Hey @fierarufmihai! Thanks for coming to the community!

When your phone can't connect to the internet, Spotify will show it's offline. When you turn off mobile data for your phone, Spotify can't connect, so it will be offline. Let me know if you need any other questions.

Take care! 🙂

[fierarufmihai]

You don't seem to understand the issue. There are 2 ways of controlling Mobile Data on iOS. Firat layer, Settings-> Mobile Data where you can directly switch off Mobile Data for ALL the apps on the phone. If I switch off data here, then Spotify will go offline. Now, the second layer is used only when Mobile Data is turned on in the first layer. It lets you turn off/on Mobile Data FOR EACH APP you have installed in your phone. If I turn off Mobile Data speifically for Spotify here, in layer 2, Spotify does not go offline. This is my issue. It should go offline.

[Hubo]

Hey @fierarufmihai!

So, just to confirm, when you're turning off mobile data for Spotify as an individual app, it won't go offline and it will still use data? If that's the case, could you tell me your Spotify and iOS version?

Thanks! Take care! 🙂

[fierarufmihai]

I confirm.

iOS version: 10.2.1 (as mentioned before)

Spotify version: 7.5.0.1023

[Hubo]

Hey @fierarufmihai!

I'm not sure what's up. I've passed this on to the folks backstage. I'll get back to you as soon as possible!

Enjoy your day! 🙂

[Slurrymonster]

I have the same exact issue. Mobile data turned off in both the Spotify settings and in the mobile data settings for specific apps.
Spotify v7.5.0. iOS v10.2.1

[Slurrymonster]

Any update on this?

[Hubo · Accepted solution]

Hey @Slurrymonster!

Things should be alright now. If you're still having issues, could you try to reinstall the Spotify app and let me know if that solves it?

Thanks, keep rocking! 🙂

[Slurrymonster · Accepted solution]

Fixed. Thanks

[Slurrymonster]

This seems to be happening again. But this time only when in artist radio after an album has finished playing.

Help!

[maploidman]

I have the exact same issue. I have turned off the Data usage for Spotify and it is still streaming and connecting. I have to switch directly on the Spotify app the "offline mode" So it doesn't drain my mobile data. 

I have Spotify Version 8.40.623

IOs 10.3.1

[Hubo]

Hey @maploidman! Welcome to the Spotify Community!

That's not cool! Could you send over a screenshot of the data usage by Spotify? Let me know! 🙂

Have a great day!

[maploidman]

Hi @Huib. Yes of course, find attached to my reply the screenshot. 

I hope it can be fixed! 

[Hubo]

Hey @maploidman!

Alright, thanks for the screenshot! Could you try a reinstall and let me know if it happens after that?

Thanks! 🙂