Paid for Spotify but I still have the free version

[Gfredericks51]

Hi! So this morning I had paid for Spotify premium and it took my money out of my account and all but I still have the free version. Is there something I'm doing wrong or does it need to do something before it happens? I've had Spotify premium before and this was the first time it has done this.

[jean3601]

Hello @Gfredericks51, Welcome to the community! 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

I hope this helped! 🙂