Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62686 Views
  • 16 replies
  • 37 likes
  • 62686 Views
  • 16 replies
  • 37 likes

[HOW TO] Spotify Bluetooth (IOS) Bluetooth Lock Problem (SOLUTION)

Backstory - Hello my name is Anthony, I've been using Spotify for a LONG TIME! Started when accounts were only Facebook linked! Anyway I made this tutorial to solve an ongoing issue within the Spotify IOS community. Earlier this year I purchased a ve...

  • Newbie
  • Backstory - Hello my name is Anthony, I've been using Spotify for a LONG TIME! Started when accounts were only Facebook linked! Anyway I made this tutorial to solve an ongoing issue within the Spotif...
  • 1061 Views
  • 0 replies
  • 0 likes
  • 1061 Views
  • 0 replies
  • 0 likes

Spotify 'now playing' bad bug

I have noticed quite a bad bug on Spotify on my iPhone today, when I'm playing from a playlist and I scroll down in the playlist to find the song I'm playing at the moment, the highlighted green song isn't actually the song that's being played. I've ...

  • Regular
  • I have noticed quite a bad bug on Spotify on my iPhone today, when I'm playing from a playlist and I scroll down in the playlist to find the song I'm playing at the moment, the highlighted green song...
  • jezza1685
  • Regular
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Waiting to download, issue ever since i updated my iphone 6.

I am trying to download my 3 main playlists around 249 songs. And yes i have been paying for premium and i do have it currently. I really dont know what to do. its not only my local files, which worked before i updated. i am not sure what to do reall...

  • Newbie
  • I am trying to download my 3 main playlists around 249 songs. And yes i have been paying for premium and i do have it currently. I really dont know what to do. its not only my local files, which work...
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

Solved!! Can´t synch changes in "my music -> albums" on my iPhone 6S

I´ve added some new albums to "My Music -> Albums" on the iPad. I also removed some older ones on the same device at the same time. I can see all these changes on my desktop but unfortunately not on my iphone. I´ve signed out and back in a couple of ...

  • Newbie
  • I´ve added some new albums to "My Music -> Albums" on the iPad. I also removed some older ones on the same device at the same time. I can see all these changes on my desktop but unfortunately not ...
  • Nico
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect not available on iOS devices since update to 4.0.0

I'm experiencing a problem with the Connect feature on iOS devices. The Spotify Connect feature is no longer visible since the app has been updated to version 4.0.0. My device is no longer showing up as Spotify Connect speaker. Tested on iPad Air 2 w...

  • Newbie
  • I'm experiencing a problem with the Connect feature on iOS devices. The Spotify Connect feature is no longer visible since the app has been updated to version 4.0.0. My device is no longer showing up...
  • dönerkatz
  • Casual Listener
  • 4937 Views
  • 7 replies
  • 0 likes
  • 4937 Views
  • 7 replies
  • 0 likes

Canción se escucha con lluvia !!

Esta canción se escucha con lluvia, es más solo se escucha ruido. Espero que lo solucionen gracias !!https://open.spotify.com/track/00bVhFGKvJIzf75Loqmw2v

  • Newbie
  • Esta canción se escucha con lluvia, es más solo se escucha ruido. Espero que lo solucionen gracias !! https://open.spotify.com/track/00bVhFGKvJIzf75Loqmw2v
  • 539 Views
  • 0 replies
  • 0 likes
  • 539 Views
  • 0 replies
  • 0 likes

Songs breaking up on Ios app

I am running the Spotify App on my Ipad and after a while songs start breaking up for no apparent reason. The Spotify App version is 4.0.0.919, streaming quality is set to 320kbps, Ipad model is MD524ZP/A (standard retina), Ios 9.0.1 (13A404). Wifi i...

  • Music Fan
  • I am running the Spotify App on my Ipad and after a while songs start breaking up for no apparent reason.   The Spotify App version is 4.0.0.919, streaming quality is set to 320kbps, Ipad mode...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Paid for premium but still have free, how to refund through apple?

I got premium last night and im still in the free.spotify said to ask for a refund and from apple, but idk how toask for a refund. help?

  • Newbie
  • I got premium last night and im still in the free. spotify said to ask for a refund and from apple, but idk how to ask for a refund. help?
  • jonasherdegen
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Offline playlist for iPod touch

I used to be able to play music offline with my iPod touch. After getting premium back and after getting the latest iOS update, I wanted to get my music available offline again. But now it's not downloading. I have lots of free space. Help, please.

  • Newbie
  • I used to be able to play music offline with my iPod touch. After getting premium back and after getting the latest iOS update, I wanted to get my music available offline again. But now it's not down...
  • OviiiOne
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Premium subscription , local file transfer from Iphone to MAC

Hi, I have a premium subscription to Spotify . I have local Files download with Spotify on my Iphone 5; I want to trasfer those local files to my MAC and listen them with Spotofy without using another internet traffic . Is it possible transfer files ...

  • Newbie
  • Hi,  I have a premium subscription to Spotify . I have local Files download with Spotify on my Iphone 5; I want to trasfer those local files to my MAC and listen them with Spotofy without using...
  • 500 Views
  • 0 replies
  • 0 likes
  • file transfer
    iphone
    local files
    Mac
    Premium
  • 500 Views
  • 0 replies
  • 0 likes

Como hago para syncronizar mi musica de mi pc al iphone??

Primero. en el programa de pc no aparece el icono de dispositivos.Segun lei.. solo puedo hacerlo via wifi.. es decir usar una laptop y el iphone conectados en la misma red wifi.. es correcto?Porq ya lo hice.. mi laptop tiene canciones locales pero no...

  • Casual Listener
  • Primero.  en el programa de pc no aparece el icono de dispositivos. Segun lei.. solo puedo hacerlo via wifi.. es decir usar una laptop y el iphone conectados en la misma red wifi.. es correcto?...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes

No me habre spotify

Cerre la sesión de Spotify y trate luego de abrirla y no pude trate de cambiar de contraseña y no me dejo que hago?

  • Newbie
  • Cerre la sesión de Spotify y trate luego de abrirla y no pude trate de cambiar de contraseña y no me dejo que hago?
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Solved!! Spotify crashes when Voiceover is turned on.

Hi there, I am experiencing some weird behavior when I try to open the Spotify app with VoiceOver turned on (IOS Speech synthesis). When I open the app it loads the screen, hang for some few seconds and then closing the app. If I disable VoiceOver, o...

  • Casual Listener
  • Hi there,   I am experiencing some weird behavior when I try to open the Spotify app with VoiceOver turned on (IOS Speech synthesis). When I open the app it loads the screen, hang for some f...
  • Patricearcand
  • Regular
  • 2221 Views
  • 9 replies
  • 1 likes
  • 2221 Views
  • 9 replies
  • 1 likes

Spotify switches local files to piano versions after sync

I am using an iPhone 6S with iOS 9.0.1 I'm trying to download some of my local files to my phone offline, but Spotify automatically switches some of my local files to piano/karaoke/cover versions when syncing to my phone. For example: Taylor Swift - ...

  • Newbie
  • I am using an iPhone 6S with iOS 9.0.1   I'm trying to download some of my local files to my phone offline, but Spotify automatically switches some of my local files to piano/karaoke/cover ver...
  • amrey
  • Newbie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Cant conect with facebook

Why I cant connect to spotify with my facebook acc? When I'm trying to conect this happens:

image.png
  • Newbie
  • Why I cant connect to spotify with my facebook acc? When I'm trying to conect this happens:  
  • 333 Views
  • 0 replies
  • 1 likes
  • 333 Views
  • 0 replies
  • 1 likes

Pas de synchronisation pour le mode hors connexion

Bonjour,Impossible de passer mes playlits en hors connexionJe suis connectée en wifi sur mon iPhone, la synchronisation se lance mais tourne danse vide.J'ai desinstalle et réinstallé Spotify, ça ne fonctionne toujours pas ...

  • Newbie
  • Bonjour, Impossible de passer mes playlits en hors connexion Je suis connectée en wifi sur mon iPhone, la synchronisation se lance mais tourne danse vide. J'ai desinstalle et réinstallé Spotify, ç...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Spotify Not Playing Songs From Albums In Order

So just as the title says, lately I've been experiencing issues with playback when trying to play through entire albums. It's as if shuffle is on or something but it's not. Anyone else get this problem?

  • Casual Listener
  • So just as the title says, lately I've been experiencing issues with playback when trying to play through entire albums. It's as if shuffle is on or something but it's not. Anyone else get this probl...
  • spotifyuser1233
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes