Paid for premium but still on free

[user-removed]

I paid for spotify premium using my master card and I got a text from them saying that I have paid to spotify, but when I logged on my account, it says I'm still on free. I tried to sign up for premium again hoping it might recognize that I already paid but what happened is that it didn't recognize that I already paid and so my balance was deducted AGAIN. I tried logging on and off again, and I also tried uninstalling and reinstalling spotify but it did nothing. This is so annoying because I paid for the premium TWICE and yet nothing happened. Can anyone please help?

[user-removed]

Hey @user-removed,

If your account still shows as Free on the Subscription page, you can check the status of the charge on your bank statement. If the charges show as pending/pre-auth/processing, this might explain things: https://support.spotify.com/article/pending-charges/.

Hope that helps

[user-removed]

(Through iTunes, I was told this was why I couldn't purchase premium(Reworded by me))

The reason why you can't buy Spotify Premium with iTunes money is because there is an Intro Offer, in this case it's the 3 months for 0.99.

Spotify tweeted about this:

"During our Intro Offer, in-app purchases are not available. Get started with Premium at https://www.spotify.com/premium"

https://twitter.com/SpotifyCares/status/735442901442908160