Pay Maya Not Acceptable

[User-27]

I used pay maya before to get the premium,and then I cancelled the premium serivce. When Im ready to get the premium, and enter the same details like before for payment, I get an error. See attached image.

[Hubo]

Hey @User-27! Welcome to the community!

That's not cool! Could you try to subscribe with a different device? Let me know how it goes.

Have a nice day! 🙂

[User-27]

Will try. I let u know if that works.

[svenmacoyschmid]

Having the same problem here this has been going on for days already! And I have enough money on that card

[Hubo]

Hey @svenmacoyschmid! Welcome to the Spotify Community!

That's odd! Could you try to subscribe with a different browser or in an incognito window? Let me know how it goes! 🙂

Take care!

[svenmacoyschmid]

Tried both incognito and another browser but it still won't go through

[Hubo]

Hey @svenmacoyschmid!

That's not cool! What's error message does it show? Also, could you check with your bank that everything's alright? Let me know how it goes! 🙂

Take care!

[user_09]

I have the same problem here 😞

[Rhajdc]

Any update regarding this error? I also have it and no response yet

[Hubo]

Hey @Rhajdc and @user_09! Welcome to the Spotify Community!

That's odd! Could you tell me a bit more about what's happening? I'd love to take a closer look.

Thanks and take care! 🙂

[Rhajdc]

My spotify premium (student) payment authorization keeps getting an error and I've tried doing the solution in this forum (incognito and other devices method) atleast 6 times and it still doesn't work. I also contacted Paymaya and said that I met the requirements. So what should I do? 

[Hubo]

Hey @Rhajdc!

Alright, just to confirm, you have more than ₱65 on your Paymaya card? Also, could you try this on a different network connection? Let me know how you get on! 🙂

Have a great day!

[JZatu]

Hey I'm from Mexico and I'm having the same issues. Already contacted facebook support but no response yet. I've tried with three different devices, 3 credit cards (Visa, MasterCard AND American Express) and 1 debit card and still haven't been able to obtain the premium service again. It was the same issue, I had my premium account then cancelled it and tried to get it again unsuccesfully.

[Hubo]

Hey @JZatu!

Thanks for your post! Just to confirm, the country in your profile matches the country of your payment method? Let me know! 🙂

Thanks, take care!

[JZatu]

Yeah I checked it from the FAQ's and already checked it and it was correct.

[JZatu]

Yeah I checked it from the FAQs and already checked it and it was correct.

[Hubo]

Hey @JZatu!

Alright, before passing this on to Spotify, could you go through these steps once more? Let me know how you get on.

Have a lovely day! 🙂

[lizbethix]

hi! how can i have a refund on my paymaya account? i subscribed to spotify student premium but cant push through since i dont have the documents to prove that i am a student. but it was charged anyway. i want to have the refund as soon as possible. thanks!

[user_09]

please resolve this problem ASAP

[Hubo]

Hey @lizbethix!

That charge is most likely a pending charge, so no worries, it should disappear after a few days. Let me know if it won't disappear and I'll be happy to look into it. 🙂

Thanks, have a great day!