Playlist tracks 'unplayable' on iphone

[mattshrimpton]

Plan

Premium

Country

UK

Device

iPhone SE

Operating System

iOS 14.4

My Question or Issue

First half of tracks in playlists are greyed out & 'unplayable' on my iphone app, but same playlists are playing fine on PC app (see screenshots below of same playlist Iphone vs PC)

[OneByBoo]

Hi there @mattshrimpton

thanks for reaching out !

Could you please try loading the same playlist on a different device / a friend's account to see if they are available for them ?

Thanks for your cooperation:)

[Ivan]

Hey @mattshrimpton, 

Thanks for posting - we’re here to help!        
 

In case you experience the issue only when playing Spotify on your iPhone it's a good idea to run a clean reinstall of the app on your device. This will remove corrupted data that could be causing what you're experiencing. 

If this persists after a clean reinstall, make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify.

Let us know how you get on! We'll be here in case you need any further help with this.