Playlists are gone/Only free access when I'm a premium user

[Domohill]

Hi,

Hope someone can help. My search wasnt working on wifi or mobile signal on my iphone 5S. I unistalled the app and reinstalled it, logging out and in at the same time as suggested by the help pages.

having logged back in all my saved music is gone as are my playlists and my account is listed as free when I am a premium user. There are two playlists in my music which say they were made by me which I havent seen before.

Any idea of the cause and any idea how to fix?

Thanks

Dom

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Domohill]

Thanks for your help.