Podcast downloads are deleted

[Alepg20]

Plan

Premium

Country

Perú 

Device

iPhone XS

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have the Premium plan so I downloaded some podcasts. A couple of weeks ago, my downloaded list was empty so I had to download all of my podcast again. 
Today I was listening to the podcasts and I changed to a new podcast I didn’t downloaded for 2 minutes, and when I wanted to listen the other ones I already had downloaded they were gone. I couldn’t find them. 

[Ivan]

Hey there @Alepg20, 

Thanks for searching for the answer you need here! 
 

If your podcasts won't stay downloaded to your device, we recommend clean reinstalling the Spotify app on your iPhone before downloading them again. This will make sure you start afresh with Spotify on the device.

It's also a good idea to test if you observe the same when after downloading the podcasts under a different network. If you see no issues with another connection, it's best to contact the service provider of the original network for more information about this. 

In case these steps don't help you, let us know and we'll assist further. 

Keep us posted. 

[Killerdoll42]

After they get deleted I also can’t find them from my account again but can from other peoples accounts so I know the podcast still exists I know that it’s to try and prevent copyright infringement but this is a lot 

[Ver]

Hey @Killerdoll42,

Thanks for getting back to us 🙂

Sometimes the cache can lead to different issues. We'd suggest you give these steps and run a clean reinstall. This one is more thorough than the usual one.

As @Ivan mentioned it's also a good idea to try with another network and see if the issue persists. Are there any changes?

Keep us in the loop! We'll be right here if you have any questions.