Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62630 Views
  • 16 replies
  • 37 likes
  • 62630 Views
  • 16 replies
  • 37 likes

Superuser Contribution [Connect] Phone volume randomly changes, playback stops

PlanPremiumCountryUSDeviceiPhone XiMacApple TVBrowserOperating SystemmacOS Big Sur If Spotify is playing on my Mac, for instance, the mobile app will occasionally manipulate my volume on my phone. Sometimes the reverse happens and I wake up to max vo...

  • Regular
  • Plan Premium Country US Device iPhone X iMac Apple TV Browser Operating System macOS Big Sur   If Spotify is playing on my Mac, for instance, the mobile app will occasionally manipul...
  • Novy
  • Moderator
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Going to next song too early

PlanPremiumCountrySwitzerland Device(iPhone 6S)Operating System(iOS 13.5.1) My Question or IssueWhen listening to a song it skips to the next less then a second too early most of the time (seems to happen consitently when locked).Usually not a proble...

  • Newbie
  • Plan Premium Country Switzerland   Device (iPhone 6S) Operating System (iOS 13.5.1)   My Question or Issue When listening to a song it skips to the next less then a second too ea...
  • Loxer
  • Community Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • bug
  • 531 Views
  • 1 replies
  • 0 likes

I Updated Spotify IOS 8.5.93.494 And...

...I probably shouldn't have. Longtime Spotify lover-user (desktop & IOS) since launching in Europe - Premium Account holder. Ideally I'd like to revert to the last IOS version, but doubt thats possible. The below relates to the new IOS iphone versio...

  • Newbie
  • ...I probably shouldn't have.   Longtime Spotify lover-user (desktop & IOS) since launching in Europe - Premium Account holder.   Ideally I'd like to revert to the last IOS vers...
  • EthanS1
  • Community Legend
  • 404 Views
  • 1 replies
  • 2 likes
  • 404 Views
  • 1 replies
  • 2 likes

Superuser Contribution Some links are not working in podcast episode show

I found some edge cases or bugs, so the HTML links doesn't always work in episode show notes on iPhone. Please below find my findings.- my podcast is hosted at Simplecast, where I'm editing the show notes via Markdown language- please find attached s...

  • Visitor
  • I found some edge cases or bugs, so the HTML links doesn't always work in episode show notes on iPhone.  Please below find my findings. - my podcast is hosted at Simplecast, where I'm edit...
  • user-removed
  • Not applicable
  • 1646 Views
  • 2 replies
  • 0 likes
  • 1646 Views
  • 2 replies
  • 0 likes

Superuser Contribution iOS, Amazon Echo no Searching

Hello, i want to report a bug which me any a few of my friends had with the iOS App and the Echo Studio from Amazon. Problem is when you are connected to your Alexa speaker (over Wifi, not bluetooth) and you want to search in your liked songs it is n...

  • Visitor
  • Hello,   i want to report a bug which me any a few of my friends had with the iOS App and the Echo Studio from Amazon.    Problem is when you are connected to your Alexa speaker (o...
  • Ivan
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add dongs to iphone Music Library

.PlanFreeCountry Device(iPhone 7)Operating System(iOS 14.3) My Question or IssueI recently managed to add a dozen of ongs to my MUSIC app from Spotify direct....but nw I cant remenber how did I do it...any help??No, Ididnt used any other app or trick...

  • Casual Listener
  • . Plan Free Country   Device (iPhone 7) Operating System (iOS 14.3)   My Question or Issue I recently managed to add a dozen of ongs to my MUSIC app from Spotify direct....but nw...
  • Ivan
  • Spotify Legend
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

Superuser Contribution Like & Dislike gone from Radio

PlanPremiumCountryDEOperating SystemUbuntu My Question or IssueI used to have the possibility to choose "Never play this song" and "Never play this artist" (or maybe it was thumbs up/down) in the radio, but those options are now gone and it basically...

  • Regular
  • Plan Premium Country DE Operating System Ubuntu   My Question or Issue I used to have the possibility to choose "Never play this song" and "Never play this artist" (or maybe it was thumb...
  • Akash_AS
  • Gig Goer
  • 5681 Views
  • 13 replies
  • 13 likes
  • 5681 Views
  • 13 replies
  • 13 likes

Superuser Contribution Volume problems

Hello, I'm thinking of dumping Spotify as the volume is so low on my iPhone with headphones that I have to have it on maximum https://bestfreehdporn.pro

  • Visitor
  • Hello, I'm thinking of dumping Spotify as the volume is so low on my iPhone with headphones that I have to have it on maximum   https://bestfreehdporn.pro
  • Jeremy
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login on my iPhone

PlanFree/PremiumCountry DeviceiPhone XROperating System(iOS 14.4.) My Question or IssueMy Spotify was was buggy these past few days, it said it wasn't connected to the Internet even though it was so I couldn't listen to most of my playlist. Somebody ...

  • Visitor
  • Plan Free/Premium Country   Device iPhone XR Operating System (iOS 14.4.)   My Question or Issue My Spotify was was buggy these past few days, it said it wasn't connected to the I...
  • Jeremy
  • Spotify Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify service appears to have been hacked. Random songs added to my queue.

Plan: PremiumCountry: UK DeviceMultiple devices. Oneplus Nord and Motorola One My Question or Issue Around every 90 seconds from choosing my song, a completely random playlist starts playing. If I pause the song, it will resume by itself, also around...

  • Casual Listener
  •   Plan: Premium Country: UK   Device Multiple devices. Oneplus Nord and Motorola One   My Question or Issue   Around every 90 seconds from choosing my song, a completely ...
  • Jeremy
  • Spotify Legend
  • 2678 Views
  • 5 replies
  • 2 likes
  • 2678 Views
  • 5 replies
  • 2 likes

Local files album art not showing on iPhone

DeviceiPhone XR, Windows PC Operating System(iOS 14.4, Windows 10) My Question or IssueI searched a lot for the answer of my question, but they're all old question and I can't seem to find the solving. Yes, I tried everything. The same connection, pu...

  • Visitor
  • Device iPhone XR, Windows PC   Operating System (iOS 14.4, Windows 10)   My Question or Issue I searched a lot for the answer of my question, but they're all old question and I can't...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Superuser Contribution App using data/is online with mobile data despite data for the app being turned off

PlanPremiumCountryGermany DeviceiPhone 11Operating SystemiOS 13.5.1App version8.5.65.787 My Question or IssueI noticed today that the Spotify app has started using mobile data when not on WiFi, despite having turned mobile data off for the app in my ...

  • Newbie
  • Plan Premium Country Germany  Device iPhone 11 Operating System iOS 13.5.1 App version 8.5.65.787   My Question or Issue I noticed today that the Spotify app has started using m...
  • Alex
  • Spotify Legend
  • 648 Views
  • 7 replies
  • 0 likes
  • 648 Views
  • 7 replies
  • 0 likes

Superuser Contribution Imessage extension

PlanPremium familyCountryRomaniaDeviceIphone xs maxOperating SystemiOS 14 My Question or IssueI just switched from apple music to spotify. I had spotify free in the past but i bought yesterday the premium family plan. In the past i know that there wa...

  • Music Fan
  •   Plan Premium family Country Romania Device Iphone xs max Operating System iOS 14   My Question or Issue I just switched from apple music to spotify. I had spotify free in the p...
  • mihneazara
  • Music Fan
  • 608 Views
  • 5 replies
  • 0 likes
  • 608 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs Shuffled

PlanFree/PremiumCountryUnited StatesDeviceiPhone 10Operating SystemiOS 14.4 My Question or IssueFor some reason all songs on Spotify are shuffled and I didn’t even shuffle them. So how do I turn off shuffle so no songs shuffle?

  • Casual Listener
  • Plan Free/Premium Country United States Device iPhone 10 Operating System iOS 14.4   My Question or Issue For some reason all songs on Spotify are shuffled and I didn’t even shuffle th...
  • Ver
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Problems with iPhone and BMW Connected Drive

I have a 2016 BMW 340 with BMW Connected Drive. Connected Drive is the predecessor of Apple CarPlay. It was an app designed by BMW to allow connectivity to a select group of applications on your phone. I am having the same connectivity issues with BM...

  • Casual Listener
  • I have a 2016 BMW 340 with BMW Connected Drive.  Connected Drive is the predecessor of Apple CarPlay.  It was an app designed by BMW to allow connectivity to a select group of applications ...
  • Details_Matter
  • Casual Listener
  • 8536 Views
  • 5 replies
  • 1 likes
  • BMW
    Connect
    Connected Drive
  • 8536 Views
  • 5 replies
  • 1 likes

Re: New Your Library test (iOS only)

I'm not one of the new Library testers, and the Library is not functioning properly. I added albums to my Library using the Windows desktop app, but they don't show up in the Library list on my iPhone. If I go to the added album on my iPhone, it show...

  • Roadie
  • I'm not one of the new Library testers, and the Library is not functioning properly. I added albums to my Library using the Windows desktop app, but they don't show up in the Library list on my iPhon...
  • Hubo
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify suddenly stopped playings saved songs

Plan PremiumCountry US Device12 Pro MaxOperating System14.2.1 My Question or Issue new phone, settings transferred from old phone, for years I have used downloaded songs to sleep with all night but now Spotify eventually stops playing every time with...

  • Casual Listener
  • Plan Premium Country US   Device 12 Pro Max Operating System 14.2.1   My Question or Issue   new phone, settings transferred from old phone, for years I have used downlo...
  • Alex
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Spotify crashes when moving songs in queue

PlanPremiumCountryUSADeviceiPhone XROperating SystemIOS 14.3 My Question or IssueEvery time I try to move songs in the queue the app crashes. I have tried restarting my phone and the quick clean reinstall but those did not work. I have also tried it ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XR Operating System IOS 14.3   My Question or Issue Every time I try to move songs in the queue the app crashes. I have tried restarting my phone...
  • OneByBoo
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs randomly wont play

Plan - premiumCountry - USADevice - iPhone 12 proOperating System - iOS 14.3 Sometimes I'll press on a song and it just won't play. It will turn green and the play button will switch to pause as though it's playing, but no sound. Later on it might ma...

  • Casual Listener
  • Plan - premium Country - USA Device - iPhone 12 pro Operating System - iOS 14.3   Sometimes I'll press on a song and it just won't play. It will turn green and the play button wil...
  • Jeremy
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to use Apple Watch Spotify App using Data, not using iPhone

PlanPremiumCountryUKDeviceAPPLE WATCH 6 LTEOperating SystemWATCH OS 7 My Question or IssueHi I have read about new functionality which allows the apple watch to play Spotify using data alone, so you don't need to bring an iPhone around when listening...

  • Visitor
  •   Plan Premium Country UK Device APPLE WATCH 6 LTE Operating System WATCH OS 7   My Question or Issue Hi    I have read about new functionality which allows the apple...
  • Jeremy
  • Spotify Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes