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Premium on mac but not on iPhone

Premium on mac but not on iPhone

When I'm using spotify on my iMac, everything works fine. But when I try it on my phone, some of the premium functions aren't working (like skipping songs). I'm able to choose which song I want to listen to but when I try to skip a song, it says "Buy premium for this" - I already AM a premium member though.
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1 Reply

Hey @darimle, help's here!

 

To check, are you on a Premium trial, or are you an existing Premium customer?

 

The mobile screenshot here shows that you're on a Premium trial, but we'd just like to ask you for clarification. We want to rule out the possibility of you having two accounts.

 

We'd like you to go to your Account Overview and click 'Sign Out Everywhere'. 

 

Once you've done that, follow these steps on your mobile device.

 

Let us know how it looks after this. Keep us posted!

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