Problems with shuffle and repeat

[a8a4oa4h5nygccmeca0v]

Premium

Hong Kong

Device

IPhone 13

Operating System

iOS

My Question or Issue

I keep having issues with the shuffle and repeat. 

This problem started a couple of days ago but now it's really getting on my nerves. My device keeps automatically turning on the shuffle button even though I never use it. It usually happens whenever I click onto a playlist and then start playing a song. On top of that, my repeat button automatically turns off whever I click a song. It doesnt matter if it's in a playlist or not, it just switches off after clicking a song. Please help!!

[Eni]

Hey @a8a4oa4h5nygccmeca0v,

Thanks for reaching out about this here in the Community. 

First up, we suggest that you log out everywhere and then restart your phone. 

If this doesn't do the trick, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.

If the issue persists after following those steps, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout for your reply.

[Jeff71]

Same problem here

[Dian]

Hey there,

Thanks for posting in the Community.

When you say, that the shuffle button toggles on, do you mean this happens automatically without any action from your end? This is important, because there are certain default settings of the buttons to which the app reverts to after starting a different song or a playlist. This is the behavior with the repeat button - it gets reset with every song.

Also make sure to go through the post of @Eni if the buttons change state on their own without you starting a new playlist or a song.

Hope this clears things a bit,

Cheers!

[Rafahev28]

1. Shuffle button doesn’t work, it keeps playing songs from before but I want to shuffle my playlist so different songs come on.  The shuffle button has worked before but now suddenly it isn’t working. 
   
   
2. Song Lyrics aren’t synced properly on all the songs and not all the songs have lyrics, will all the songs on all playlist be having lyrics? Also, some lyrics are missing from songs that I listen to.
3. When this emoji (🎼) comes on the singer or groups are still singing and there isn’t any lyrics on screen so I don’t know what the lyrics are. 

[Eni]

Hey there @Rafahev28, 

Thanks for reaching out about this here in the Community. 

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps.

On another note, does this happen across devices or only on a specific one? If you haven't tried reinstalling the app yet, we suggest that you do so by following these specific steps. 

Lastly, would you mind sending us a screen recording of the 3rd issue you mentioned? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it). Also, sending us the URI of the song/playlist where this happens would come in handy. 

We'll be on the lookout for your reply.