Problems with the save system

[beastiejoyce]

Ever since I updated the Spotify app on my iPhone I've had this problem: new albums I've saved to my music after the update won't stay saved - whenever the app closes any new music I've saved is no longer in my music. This also results in music I had synced offline disappearing. I'm posting this on the iOS board since it started happening following the latest iPhone update, but it also happens when I use Spotify on my computer, where the music also doesn't stay saved, or apparently doesn't get saved at all.

This is making it kind of a hassle for me to listen to music I didn't already have saved, which fits poorly with my listening habits. What exactly is the problem here, and how can I solve it?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[beastiejoyce]

The support contact form offers very limited options and I can't find one that helps with my problem.

I've tried installing and uninstalling the iPhone app, which sadly did not help at all.

[MattSuda]

Select an option that best fits, even if it is not correct. 

[mendomaid]

I am having the same problem with both the iPod ios  and my Kindle Fire HD app.  I am a new subscriber and I signed up for the premium service.  So far I am unimpressed.  I never thought I would say it, but I am beginning to miss Amazon Prime!  I was really wanting to be happy with Spotify, because I have been really disappointed in Amazon Prime.  😞

Spoiler

[MattSuda]

@mendomaid 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.