I have a new phone, downloaded Spotify, can't log in, says email sccount already in use?

[dengalekattedam]

I can't log in on my iPhone app either. Why is this even an issue!? I see it's been going on for years! Spotify, fix this already, would you? None of the work arounds work for me, so now I'm paying for a service that promises more than it actually delivers. What a let down. I deleted the app, rebooted my phone, re-installed the app, changed password, tried logging in with username instead of email.. and nothing. Not happy. 

[MaryS]

Hey!

This doesn't sound right. Would you mind sending me a screenshot of what you're seeing when this happens? I'll take a closer look 🙂

[GabbyNiculescu]

I have a picture, since I screenshotted the issue. I've tried changing the password, deleting and reinstalling the app, but nothing has helped.

[Bryan0903]

I have the same problem. Can't login 😞 When I Am trying with Facebook it gives me an Error or something 😞 pleas help me, the photo is the same but in dutch

[MaryS · Accepted solution]

Hey GabbyNiculescu, and Bryan0903,

Thanks guys for providing these screenshots for me. You've been so helpful. 

I can see you're trying to log in using your complete email address.

For standalone accounts, all you need is to enter your username (not your email address) into our login form, along with your correct Spotify password. This should do the trick!

If you don't remember your password, you can reset it here. 

Give me a shout if you need anything else 🙂