Recently Played mobile home

[Craxi]

Plan

Premium

Country

Italy

Device

(iPhone XR)

Operating System

(iOS 14)

Hi, for a few days I have not been able to see the songs / albums recently played on the home page
why?

I Tryed to reinstall Spotify but don’t work

[Billy-J]

Hey @Craxi, thanks for reaching out to the Community!

Could you try logging out > restart device > log back in? If that doesn’t work, let me know the make and model of your device as well as the software version.

Keep me posted!

[Craxi]

It doesn’t work
I have iPhone 8, iOS 14

[Billy-J]

Hey @Craxi, 

Thanks for letting me know! I’m going to take a closer look at this and get back to you as soon as possible.

Thanks for your patience in advance.

[Billy-J]

Hey @Craxi, 

Thanks for your patience as I took a closer look.

Could you try logging in on another mobile device and see if you can see your Recently played there or to ask a friend to log in with their account on your phone?

Also, I would recommend do another clean reinstall of the app, which is a bit different than a normal reinstallation. Check out this article for the steps on how to do that.

Let me know how this goes!

[Craxi]

Hi @Bily-J,
I can’t try to log in another device, i try to do another clean reinstall but it doesn’t work

[Billy-J]

Hey @Craxi, 

Alright, thanks for the info. 

Could you log in to Spotify on the Web player to check whether you see the Recently played?

Looking out for your reply!

[Craxi · Accepted solution]

Yes, i see Recently Played on the Web Player

[Billy-J]

Hey @Craxi,

Can you attach 2 screenshots for me - one from the Recently played you see in the Web player, and one from what you see in the app, because this will help me with further troubleshooting.

Keep me posted!