Short music videos

[Razer55]

Hello, I got a problem with spotify short videos, all my friends are allowed to watch these good videos, but me not. I just see the picture of album.

Plan

Premium

Country 

Czech Republic

Device

Iphone 5s

Operating System

iOS 12.1.2

[Peter]

Hey @Razer55.

Thanks for reaching out to us about this - we'd be glad to help 🙂

If you're referring to Canvas (the short 3-8 second looping video in the Now Playing View on mobile), then it's possible that you just don't have it switched on.

All you have to do is go to the iOS app and tap on Settings > Playback > Canvas and toggle it on.

That should hopefully do the trick. We'll be here in case you need any further help with this 😉

[Razer55]

Yeah, I meant this loop videos, but still cant see Canvas toggle in playback menu 😕 my friend who has iPhone s6 has this toggle in her menu.

The problem is probably in my phone though...some ideas?