Shuffle not working on Apple Watch app

[fetzu]

Device

Apple Watch 9 (SIM-less version)

Operating System

10.4 (21T216)

My Question or Issue

Shuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enabling shuffle on a playlist will just play the songs in order.

Using the latest version of WatchOS with the latest version of the app.

[Ivelina · Accepted solution]

Hey there @fetzu,

Welcome to the Community!

So we can get a better understanding of the situation, it'd be great if you could give us some more details. Does it only happen in offline mode with downloaded content and is it with specific playlists or all of them? Also, does it happen within the app on your phone as well?

Have you tried any troubleshooting steps so far such as a clean reinstall on the phone and a reinstall of the app on the watch? This can often help resolve different issues with Spotify's performance. 

Keep in mind that you'll need to re-download the content for offline listening once again after the reinstall so it's worth testing if this would make any difference. 

Thanks and we'll be on the lookout 🙂