Shuffle resets on liked songs every time I close the app

[TryingMonkey]

Plan

Premium

Country

Australia 

Device

iPhone 12

Operating System

iOS 17.3

My Question or Issue

It appears that every time I reopen the app on my iPhone, songs added to my liked songs will not shuffle. As I had previously been able to listen to my favorite songs on shuffle even after reopening the app when I was listening to music, this issue suddenly appeared.

[Joan]

Hi there @TryingMonkey,

Thanks for reaching out. 

It's not exactly clear to us what the behaviour you have is. Could you elaborate more and explain in a bit more detail what exactly is happening? For example:

1. Does the shuffle setting turn itself off on app restart? If so, does this happen only when playing Liked Songs or other playlists also?
2. Are newly added Liked Songs not visible in the list? What device is this on? Which devices don't sync with each other?
3. Is the shuffle button missing and/or unresponsive? If so, just like the first question, is this for all playlists or for Liked Songs only?

Please let us know if any of these options (or none of them) describe what you have. If you can, send us a screen recording, so we can see exactly what is happening, that would be the easiest way. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Let us know how it goes.

[itselifischer]

I have the same problem! Only happens with the Liked Songs

https://youtube.com/shorts/xy0Jp6_8M50?si=FisNwD5Ebu1Y34Us

[Becca_m]

I'm also having this problem. The video itselifishcer linked above is pretty much exactly what I see. I mostly listen to music by shuffling my Liked Songs playlist so the fact that the shuffle icon deselects every time I leave the playlist is really really annoying. Especially with the terrible change Spotify made a while ago where you can't reshuffle a playlist, if I want to reshuffle Liked Songs it's now:

1. Go out to the list of playlists
2. Click on another playlist
3. Play it
4. Go back to the list of playlists
5. Open Liked Songs
6. Click the shuffle icon
7. Play Liked Songs.

This was already a six-click process that used to take one, and now it's just increasing 😕

[Maria · Accepted solution]

Hey there @itselifischer & @Becca_m,

Thanks for posting in this thread!

Just to make sure we cover all bases, could you check if there's an update available for the app? You can check by following the steps on this page. If no update is available, an option is to do a clean reinstall of the app, which ensures that you're running the latest version as well.

If that doesn't do the trick, can you let us know the model and OS version of your device, along with the exact app version? These details will help us look into this further.

We'll keep an eye out for your replies.

[TryingMonkey]

Thanks for taking the time to notice my issue. 

1. The shuffle feature turns itself off on app restart. I only noticed this issue on my liked songs playlist. 

2. I do not have any issues with newly added songs missing on my playlist so far. 

3. The shuffle button does respond when clicked. However the shuffle feature turns off on app restart. 

[Joan]

Hi @TryingMonkey,

Thanks for the reply. Could you confirm if you performed a clean reinstall as mentioned before? If that didn't resolve the issue, please provide us with the info requested by @Maria.

Keep us posted.

[itselifischer]

I reinstalled the app and now everything works fine 🙂

[bluecsh]

Hi 

i am having the same issue. i have done a clean reinstall but still occurring. I am using latest version of app - 9.9.10.606. i have an iphone X and using IOS 16.1.1

thanks 

Colin 

[TryingMonkey]

Hello,

I have performed a clean reinstall and this fixed the issue.

Thanks,