Shuffle

[charlotte19900]

I have Spotify Premium and I'm having trouble shuffling in playlists / albums. 

I hit the shuffle button but it won't shuffle in the correct playlist or album it just shuffles random songs? 

How do I shuffle into specific albums? It used to work it seems to only be in the last month it won't do it correctly.

Thank you. 

[Ivan · Accepted solution]

Hey there @charlotte19900, 

Thanks for reaching out - we’re here to help!
 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device. 

Check out this help page in order to find the steps for clean reinstall on the relevant device. 

Hope this helps. Let us know how it goes.

[charlotte19900]

Thank you - it's worked woohoo! I didn't lose any playlists either 🙂

[Ivan]

Hey there @charlotte19900, 

Thanks for keeping us in the loop.
 

We’re happy to hear this is fixed for you.

Now you can enjoy your music with Spotify. 

Thank you and take care!