Skipping Tracks

[Nosuchi]

1. Plan

Free

Country

 UK

Device

(iPhone 5C

Operating System

(iOS 10

My Question or Issue

 The App is playing 2-5 seconds of a Track, then skipping to the next. It will then play a Track, then skip several more. Any help appreciated.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[Nosuchi]

Thanks, I'll give it a go this Evening.

[Peter]

Hey @Nosuchi.

Any luck with the reinstall?

If this is happening with the Web Player, then we recommend you head on over to this thread and add your vote there, since this seems to be an ongoing issue.

Take care,

P

[Nosuchi]

Thanks Peter. This is happening with the App on my Phone.

[Peter]

Hey @Nosuchi,

Can you confirm that you tried reinstalling? 

If that didn't work, then could you either:

1. log in to another account on your device
2. log in on another device using your account?

That way we can establish whether it is an issue with your device or with your account.

Thanks,

P