Some offline tracks won't play

[A9forsberg]

I have had this problem for a really long time, I've had to different spotify accounts and I experienced the problem with both of them:

Some albums or tracks that I have downloaded (I have premium) and should be able to play offline do not play when I click on them!! The song will open on the progress bar but the bar itself will not move and there is no sound. Only if I remove it from all of my lists and try it when I have wi-fi it will work again?? Sometimes it helped to re-download the songs/album but lately this has not been working either.

PLEASE HELP ME 🙏🏼🙏🏼🙏🏼
Thank you

[Sophia]

Hey @A9forsberg! 

Thanks for reaching out to the Spotify Community. We'd like to help. 

Can you let us know what device, operating system, and Spotify version you’re rocking? We'll check and see what we can suggest. 

Let us know if you have any questions. We'll be here for you 🙂

Sophia,