Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Songs are sync but won't play

Songs are sync but won't play

Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the time bar goes back to zero. I tried de-sync the songs, erase them from my music many times... The fact that I'm online or offline doesn't change the problem, the songs won't play, even if I start the song from the artist's page. It's very annoying because I just can't listen to these songs except if it exist different version of them on the artist's page (e.g.: if I synced the album version and it doesn't work, I can listen to the single version, but if there is only one version, I just can't listen to the song)
I'd be really happy if someone could help me, cause it's very annoying...
Reply
1 Reply

By the way, I'm on iPhone 6 running iOS 8.3 (but I already noticed the problem with iOS 8.0.x , 8.1.x and 8.2) (and the problem wasn't present on my iPhone 4 with iOS 7.x)

Suggested posts