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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63025 Views
  • 16 replies
  • 37 likes
  • 63025 Views
  • 16 replies
  • 37 likes

too soft on car audio

I have a note 4. I connect via Bluetooth to my car audio and I have to turn on the volume really high to hear the songs. I have it on extreme high quality and tried manually adjusting the equalizer. Pandora plays fine on normal volume.

  • Newbie
  • I have a note 4. I connect via Bluetooth to my car audio and I have to turn on the volume really high to hear the songs. I have it on extreme high quality and tried manually adjusting the equalizer. ...
  • Fooly_Kewly
  • Newbie
  • 871 Views
  • 1 replies
  • 0 likes
  • bluetooth
    Galaxy
    note 4
  • 871 Views
  • 1 replies
  • 0 likes

After a while synced songs become unplayable

After a certain period of time I have to re sync an entire playlist because some synced songs become unplayable. if i try to play them it says they arent synced. connecting to the same wifi and having both spotify apps open does not sync the unsynced...

  • Newbie
  • After a certain period of time I have to re sync an entire playlist because some synced songs become unplayable. if i try to play them it says they arent synced. connecting to the same wifi and havin...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

iPhone 5S Local Files Won't Play

I recently got a new iPhone 5S as opposed to my current 4S. I haven't started using it as my phone because I got it so that I may travel with it, but I've synced it and put all of my apps and data from my 4S onto it. When I put an mp3 files into my m...

  • Casual Listener
  • I recently got a new iPhone 5S as opposed to my current 4S. I haven't started using it as my phone because I got it so that I may travel with it, but I've synced it and put all of my apps and data fr...
  • lukasded
  • Casual Listener
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Error Message "error in startWithCompletionBlock"

Hi, everytime I plug in my iphone into my bmw connector to use spotify app on my idrive I get an error message. Since I have premium only because I use it in my car it is very annoying. Please find a screenshot attached! That just recently started to...

  • Casual Listener
  • Hi,   everytime I plug in my iphone into my bmw connector to use spotify app on my idrive I get an error message. Since I have premium only because I use it in my car it is very annoying....
  • dbeland
  • Regular
  • 2050 Views
  • 18 replies
  • 2 likes
  • 2050 Views
  • 18 replies
  • 2 likes

about synching local files

I have put some local files in one playlist that i even got offline. But for some reason when it changes from one song to another it doesnt play the next song until i press it manually on spotify on my desktop. But on my iphone 5s it plays next song ...

  • Regular
  • I have put some local files in one playlist that i even got offline. But for some reason when it changes from one song to another it doesnt play the next song until i press it manually on spotify on ...
  • Matte75
  • Regular
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Suggestion to add Alphabetical navigatoin control to right side of screen in mobile interface

Please take a look at the suggetion being made here (https://community.spotify.com/t5/ideas/v2/ideapage/blog-id/ideas_live/article-id/5364/page/2#comments If you agree, then give it a "Kudo" and let's see if we can get this bumped up on the developer...

  • Regular
  • Please take a look at the suggetion being made here (https://community.spotify.com/t5/ideas/v2/ideapage/blog-id/ideas_live/article-id/5364/page/2#comments  If you agree, then give it a "Kudo" a...
  • Ivan92
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! Spotify could disable auto lock

I use my iPad to play musics from Spotify, and use my iPhone as a remote control for it (I launch Spotify on iPad, then launch Spotify on iPhone. both with the same Spotify account, and choose to play on iPad). It works very well, even if auto lock i...

  • Regular
  • I use my iPad to play musics from Spotify, and use my iPhone as a remote control for it (I launch Spotify on iPad, then launch Spotify on iPhone. both with the same Spotify account, and choose to pla...
  • Ivan92
  • Community Legend
  • 2669 Views
  • 1 replies
  • 0 likes
  • 2669 Views
  • 1 replies
  • 0 likes

Creating a whole new app iInstead of updating??? What a **bleep**ty way to treat custommers...

I mean what the **bleep**??? What possible reason could there be where they need to create a whole new app and have you delete the old one??? I have well over 2000 songs in extreme quality, and now i have to spend several days to sync them all again!...

  • Casual Listener
  • I mean what the **bleep**??? What possible reason could there be where they need to create a whole new app and have you delete the old one??? I have well over 2000 songs in extreme quality, and now i...
  • Ivan92
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Why some specifc songs can be only played online?

Hi there. There are some specific songs I would love to listen without an internet connection, but they cannot be downloaded. Right now i have a 200 songs collections, and approximatly 20 songs cannot be played offline. Is there any specific reason f...

  • Newbie
  • Hi there. There are some specific songs I would love to listen without an internet connection, but they cannot be downloaded. Right now i have a 200 songs collections, and approximatly 20 songs ...
  • Swanny
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Cache/Preloading not working

I use to be able to listen to a song, or pre-load a song, and when out of service (eg underground on subway) I'd still be able to listen to all the songs I've recently played. Now when listening to a song I've played 100 times, it cuts out the second...

  • Casual Listener
  • I use to be able to listen to a song, or pre-load a song, and when out of service (eg underground on subway) I'd still be able to listen to all the songs I've recently played. Now when list...
  • MichaelJerzak
  • Composer
  • 355 Views
  • 1 replies
  • 1 likes
  • 355 Views
  • 1 replies
  • 1 likes

Spotify on the iPad requires log in on iTunes for use, how to get rid of iTunes log in?

For a week or so Spotify on the iPad requires log in on iTunes and otherwise doesn`t get started! With Spotify on the lap top I don`t have any problemsI don`t have an iTunes account and don`t intend to get one, how do I manage to unlink Spotify on th...

  • Newbie
  • For a week or so Spotify on the iPad requires log in on iTunes and otherwise doesn`t get started! With Spotify on the lap top I don`t have any problems I don`t have an iTunes account and don`t inten...
  • Jordi
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Unable to login in to my iphone 6 Facebook err message

Been a premium member for over a year and this is my first problem ever with Spotify. I log in via facebook and and change my FB pwd today because it was not reconizing it. I am able to login into my desktop no problems but when i try to login using ...

  • Casual Listener
  • Been a premium member for over a year and this is my first problem ever with Spotify. I log in via facebook and and change my FB pwd today because it was not reconizing it. I am able to login into my...
  • datrick
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Problems canceling subscription

I signed up for a 6-month free trial through Sprint on 11/24/14. The trial ended on 4/24/15. Instead of canceling it, I decided to just pay the monthly fee of 10 dollars to keep it. On 5/4/15, I decided to cancel the subscription. Because I signed up...

  • Casual Listener
  • I signed up for a 6-month free trial through Sprint on 11/24/14.   The trial ended on 4/24/15. Instead of canceling it, I decided to just pay the monthly fee of 10 dollars to keep it. On 5/4/1...
  • Pricilla
  • Spotify
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Can't open my playlists in "my music" tab

Hello, Since 2 days i have trouble to acces my playlists on my IOS device. If i click the 'button' that links to my playlists it wont open it just gives no reaction. Yesterday i had the same problem on the webplayer all the other features work. But i...

  • Newbie
  • Hello,   Since 2 days i have trouble to acces my playlists on my IOS device. If i click the 'button' that links to my playlists it wont open it just gives no reaction. Yesterday i had the same...
  • Taylor
  • Community Legend
  • 2756 Views
  • 1 replies
  • 0 likes
  • accessibility
    freeze
    IOS 8.3
    iOS playlist
    my music
    no reaction
    WebPlayer
  • 2756 Views
  • 1 replies
  • 0 likes

Can not Log in (Android and IOS)

Hi I can not log in to Spotify after installing the app. To reproduce:Install SpotifyAttempt to launch Spotify.Log inWrite username and PasswordPress Log inLog in is not possibleSystem information: Mobile (Android):Modelnumber: LG-E460 (LG Optimus L7...

  • Regular
  • Hi I can not log in to Spotify after installing the app.   To reproduce: Install Spotify Attempt to launch Spotify. Log in Write username and Password Press Log in Log in is not possibl...
  • thosol01
  • Regular
  • 774 Views
  • 5 replies
  • 0 likes
  • 774 Views
  • 5 replies
  • 0 likes

Only some of my songs are available off line... Why is this??

Only some of the songs in playlists have the green arrow highlighted and are available off line..... How do I get all the songs/ playlists to do this???

  • Newbie
  • Only some of the songs in playlists have the green arrow highlighted and are available off line..... How do I get all the songs/ playlists to do this???
  • DasPeter
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! 7 day free trail

Hey.Last Wednesday I got the 7 day free trail after using the mobile app for a while. I expected the trail to run out today and I received multiple notifications on my phone since Tuesday night saying that my premium subscription will run out in 24 h...

  • Casual Listener
  • Hey. Last Wednesday I got the 7 day free trail after using the mobile app for a while. I expected the trail to run out today and I received multiple notifications on my phone since Tuesday night say...
  • OviiiOne
  • Community Legend
  • 515 Views
  • 5 replies
  • 0 likes
  • 515 Views
  • 5 replies
  • 0 likes

Playlists and Friends

Hi Everyone, I have 2 issues of which I cannot find any answers to. The first is returning to a playlist on my mobile devices. If I am playing a certain playlist "acoustic morning" for example and start browsing, it's easy enough to return to the son...

  • Casual Listener
  • Hi Everyone,   I have 2 issues of which I cannot find any answers to. The first is returning to a playlist on my mobile devices. If I am playing a certain playlist "acoustic morning" for examp...
  • MisterJ
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Error in startWithCompletionBlock when connecting in BMW Connected Drive

At the moment, I am very disappointed with Spotify. Not only is there a lot of new music that just does not become available on Spotify. Also, the USB integration of Spotify into BMW ConnectedDrive started to work about 3 months back and now is total...

  • Casual Listener
  • At the moment, I am very disappointed with Spotify. Not only is there a lot of new music that just does not become available on Spotify. Also, the USB integration of Spotify into BMW ConnectedDr...
  • markh1000
  • Newbie
  • 426 Views
  • 4 replies
  • 0 likes
  • 426 Views
  • 4 replies
  • 0 likes

New Album Releases not showing up on my iphone

Hi so i'm using an Iphone and on the Iphone spotify app,i can't access new album releases it does load but when it's done loading it's blank.However on the desktop version i can access it just fine.Please help.

  • Newbie
  • Hi so i'm using an Iphone and on the Iphone spotify app,i can't access new album releases it does load but when it's done loading it's blank.However on the desktop version i can access it just fine.P...
  • tomlind88
  • Newbie
  • 755 Views
  • 8 replies
  • 0 likes
  • 755 Views
  • 8 replies
  • 0 likes