Songs in album randomly stops playing

[p0p9y9]

I have noticed this happening for the past 1 week or so. When I go to my library and click on a song in one of my saved albums, nothing happens. This is really annoying as the only way to fix it is to restart Spotify app. And then the issue repeats after a few hours. Yes, I have cleared the cache but that doesn’t help. Restarting the app every few hours is not an option and a very bad workaround. 

I have the latest app version, and I am running the latest iOS.

Plan

Premium

Country

US

Device

iPhone 11 Pro Max

Operating System

iOS 13

[Elena]

Hey there @p0p9y9,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on all your devices and their models and OS version.

Keep us in the loop here.

[p0p9y9]

This is frustrating as it still happening. The first time I reported this issue was in August and this issue persists even in December. 

iOS version - 14.3

iphone version - iPhone 12 Pro Max

spotify version - 8.5.86.739

I deleted the app and reinstalled the app but the issue randomly starts - clicking on a song from an album in my library does not play anything. I have to force kill the app and restart Spotify to make the song play again. 

[Jeremy]

Hey there @p0p9y9,

Thank you for your post in this thread. We're sorry to hear that you still experience this. We're happy to help.

We suggest that you perform a clean reinstall. A clean reinstall is a bit different from a normal reinstall since a clean reinstall will make sure there's no old cache files causing this.

It can also be good to try with another internet connection to see if the issue persist.

We'll keep an eye out for your reply.

Cheers!

[p0p9y9]

Thanks for the response. I have followed the steps for a clean re-install, and will wait for a few days to see if the problem persists.

[Ver]

Hey @p0p9y9,

Thanks for getting back to us 🙂

Glad to hear that the issue doesn't persist. If it occurs again, let us know. We'll investigate this further.

If you have questions, you know where to find us.

Cheers!

[p0p9y9]

The issue still persists. Clean install did not fix it and it reappeared after 2 weeks

[CarlosE]

Hey @p0p9y9,

Thanks for getting back in touch.

Can you try on a different device and let us know if the same happens there?

Also, could you try using a different account, like a friend's or relative's, on the affected device and let us know if the issue persists? This would help us determine if this is account-related.

We'd also like to know if this happens with your downloaded content while using the Offline Mode, when streaming online, or both, and if it happens over a different connection, such as a different WiFi network or with mobile data.

We'll keep an eye out for your reply.