Songs skip to next song

[JensL]

Hi,

when playing songs from a playlist or an album, songs will start for 2-3 seconds but then will be skipped to next song, then another 2-3 seconds and it will be skipped to next song and so on and so on.

This porblem appeared today for the first time. I tried all my devices (iPhone + iPad) and also deleted and installed Spotify app on on my iPhone. No result.

What is the problem?

[Bittencourt]

Hi @JensL, welcome to the community!

It might be a server communication issue, and you can fix it by clearing the cache.

First, completely close spotify. The go create a backup of the cache folder "Storage" by renaming it. It is located:

Windows: C:\Users\USERNAME\AppData\Local\Spotify\Storage

OS X: /Users/USERNAME/Library/Caches/com.spotify.client/Storage/

Linux: ~/.cache/spotify/Storage/

You can rename "StorageBackup" (this later can and should be deleted as long as nothing gets messed up in the meantime).

Restart spotify. It will recreate the storage folder as it tries to write to it. It SHOULD be working now. 

- If this folder is hidden for you:

Windows users - should be able to access it anyway through windows explorer. If not, you can navigate to it if you go to your folder options and select to show hidden files and folders. (make sure you switch the USERNAME with your own!)

Mac users - Open finder, hit cmd+shift+G or from the menu select Go > Go To Folder and paste in the file path (make sure you switch the USERNAME with your own)

Let me know if this helps!

[JensL]

Thanks for your reply. I did all you suggested, but no success. The problem is still there!

[Bittencourt]

Well, 

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.

Any other questions, just let me know!

[JensL]

Problem is solved.

[Bittencourt]

I'm glad to hear that, @JensL.

Please don't forget to Accept as Solution 🙂

Let me know when you need any other help.