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Spotify Premium not recognized on phone or website.

Spotify Premium not recognized on phone or website.

I got an email from iTunes having taken the 12.99 out of my bank account for premium. $25.98. Renewal. Spotify says I don't have it? I use it connected to my Facebook. Very frustrating as I pay for my boyfriends and mine and his still works!
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2 Replies

Sorry for the troubles there, queen. Please contact Spotify directly on Twitter @SpotifyCares so they can assist you further.

Read this post for troubleshooting steps

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

MattSudaSpotify Star
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