Spotify app won't recognise my premium account

[georgiapitfield]

I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!

[Hubo]

Hey! I'm sorry you are encountering issues with Spotify premium on your phone. Have you followed all the steps from this guide to make sure you really do have one account? If you are really sure you do have only one account just reply and I will look into it. Good luck and sorry for the inconvenience. 😕

[pbernards]

I am having this same issue. I only have one account. I have logged in and out of the Spotify app on my iPhone 6s several times, but this did not fix the issue. I removed the app from my iPhone, reloaded it and logged back in, but I'm still only recognized as a Free account. My Premium account does work fine on my MacBook. Any help? Thank you. 

[Hubo]

@pbernards: That sounds really strange -- If you really tried all the steps from the link, could you please fill out this form? Then an agent will be in touch with you shortly. I'm sorry for the inconvenience, good luck. 

[pbernards]

Thank you.

[pbernards]

The link sent to me landed me on an error page (with the below noted there). Can you please resend a workable form link? Thank you. 

Error 404 - Not found

Sorry, but the page you requested does not exist.

Useful links

Home page

[Hubo]

This should be the working link for mobile devices. I'm sorry..
https://support.spotify.com/us/contact-spotify-support