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dmaceLA · 2016-08-22

Can't log in to app. Log-in and pswd correct. App just hangs up and closes. Can't get past log-in page. Deleted app; reinstalled. Same result. Works on desktop perfectly. Help! Please don't make me go to Apple Music.

Taylor · 2016-08-22

Hi, and welcome to the community!

What iOS version and device are you currently running? Do you have plenty of memory on your device?

Try uninstalling the app, respringing your device by pushing and holding the home and lock buttons for thereabouts 15 seconds, then reinstalling the app.

~T

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
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View solution in original post

Taylor · 2016-08-22

Hi, and welcome to the community!

What iOS version and device are you currently running? Do you have plenty of memory on your device?

Try uninstalling the app, respringing your device by pushing and holding the home and lock buttons for thereabouts 15 seconds, then reinstalling the app.

~T

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

dmaceLA · 2016-08-23

That worked. Thanks very much. Saved me a headache.

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