Spotify asking me to disable Offline model to connect

[randyuf08]

Thanks all for your help!

I'm trying to login to spotify on my iPhone. It's asking me to first disable offline mode in order to connect to Spotify. However, I can't get into spotify in order to disable the offline mode.

Any thoughts? Thanks so much!

[randyuf08 · Accepted solution]

Also...the prompt comes up to "Disable and try to connect"...but doesn't do anything. Thanks!

[cloudedtetons · Accepted solution]

I had this same problem, and resetting my iPhone seemed to fix it.

[jlc157]

I have exactly the same problem with my android!

I Tried everything, including uninstalling the app and install it again, but it didn't work. Who can help?

[jlc157 · Accepted solution]

Spotify support sent me this solution and it worked OK:

-- On your device open (System) Settings and start Application Manager
-- Look for Spotify and tap it
-- Press "Clear data"
-- If it's not greyed out, also press "Clear cache"
-- Uninstall the Spotify app
-- IMPORTANT: Completely turn off your device, then turn it back on again
-- If you can remove the battery, do so now, then put it back in, then turn your device back on
-- Using a file explorer app on your device, or your computer with your device connected over USB, look for a folder called com.spotify.mobile.android.ui. It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
-- Delete the com.spotify.mobile.android.ui folder(s)
-- Re-install Spotify by heading to m.spotify.com to make sure you're getting the latest version

Thank you, Spotify!