Spotify can't open this type of link on this device

[67_pala]

Plan

Free

Country

United Kingdom

Device

(iPod Touch 6th Generation)

Operating System

(iOS 12.4.6)

My Question or Issue

When I press on any song after searching for it, I get the error message 'Spotify can't open this type of link on this device'. I've restarted my device and deleted and reinstalled the app, but I still face this issue. Is there any way to solve it?

[OneByBoo]

Hi there @67_pala,

thanks for reaching out to the community !

I would like to ask if this happens to you across different devices / platform like the web player, desktop app ?

Have you tried using a different network to see if it helps ?

You can perform a clean reinstall of the app (a bit different than the regular one) following the relevant steps provided on this Spotify Answer.

Waiting on your update 🙂

[67_pala]

Hi @OneByBoo,
I only get this message when using my iPod Touch. I tried a clean reinstall of the app and changed network but I still got the same message.

[KLuiz]

I’m having the same problem and have tried the clean reinstall with no luck. I’m on an iPod running iOS 14.4.2 and I’ve got v. 8.6.18.833 which I just downloaded. I get the error message whatever network I’m on, but I can use the desktop app with full functionality. Advice?

[Jeremy]

Hi there @KLuiz,

Thank you for your post in this thread. We're happy to help.

Can you let us know if this occurs with one specific device or multiple devices?

We'll keep an eye out for your reply.

Take care!

[KLuiz]

The iPod is the only device I have except for the computer, so I can’t say.

[Mihail]

Hey @KLuiz,

Thanks for getting back to us.

Could you download the app on your PC and check if works properly there? If it's a Windows 10 device, we recommend installing the app version from the Microsoft Store, as it's the one best optimized for that OS. You could also give our web player a go.

Also, if you're using Premium, could you try downloading a couple of songs on your iPod and check if the error message comes up? If that doesn't do the trick could you ask a friend or family member to log in on your devices and see if the issue comes up there as well? Alternatively you can create a free one here and use it for the test.

We'd love to investigate this further! We'll be here if you have any other questions.

[KLuiz]

I have the web player on my MacBook and it works like a charm— I can add songs all day long. I have the free version, not Premium.

[Alex]

Hey @KLuiz,

Thanks for the reply.

Can you create a new free account, log in with that one and try playing some music on the iPad. This will help us check if the issue is account related in any way.

Also, restart your iPad and check if there are any pending software updates.

Keep us posted on how you get on.

[Redux22]

same issue…

It appears this happens often so in this day and age, it would seem Spotify should know hey it’s happening and a proper remedy w/o making us jump thru hoops and installing/reinstalling on multiple devices.

I’ve reinstalled, still happening.

thanks 

[Susan_GP]

Hi there @Redux22,

Thank you for your post here in the Community.

This started happening just recently, but it should be fixed by now. If you're still experiencing the issue, make sure your app is up to date. You can also try to log out and back in. If none of that helps, we'd suggest running a clear reinstall of the Spotify app with these steps.

Let us know how that goes!

[Lilz1]

Every time I open the app I get “couldn’t open link on this device”. I’ve tried turning phone on and off, updated my phone and app, reinstalled app but still comes up. The app works fine it just won’t go away. 

[AlejaR]

Hey @Lilz1,

Thanks for your reply and for the info shared.

Just to confirm, have you performed a clean (more thorough) reinstall of the app on your device? By doing that, the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can find out the steps to do it here.

If the above doesn't do the trick, we'd suggest for now keeping your app up to date, so you don't miss out on any developments in the matter. We can confirm the right team is aware of the inconvenience and is currently looking into this. We expect this will be fixed soon, but we don't have further information about when it is going to be sorted out.

We hope you found this helpful. We're always here to help.

[Un_XD]

Yes I have done everything and still the problem occurs. (I thought your talking to me sorry for the inconvenience)