Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81519 Views
  • 19 replies
  • 37 likes
  • 81519 Views
  • 19 replies
  • 37 likes

Superuser Contribution Impossible to remove a playlist in Spotify for iOS

Impossible to remove a playlist in Spotify for iOS. The context menu shows only the single menu item to pin a playlist. The menu item to remove a playlist is missing.

  • Roadie
  • Impossible to remove a playlist in Spotify for iOS. The context menu shows only the single menu item to pin a playlist. The menu item to remove a playlist is missing.
  • Vasil
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pauses podcast when using Google Maps

PlanFree/PremiumCountry Device(iPhone XS)Operating System(iOS 10) My Question or IssueAny time I’m navigating with Google Maps, Spotify pauses podcasts every time the navigator voice speaks.

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone XS) Operating System (iOS 10)   My Question or Issue Any time I’m navigating with Google Maps, Spotify pauses podcasts every time the na...
  • noelopezvargas
  • Visitor
  • 7080 Views
  • 3 replies
  • 1 likes
  • google maps
    iOS
    iphone
    pausing
    Podcasts
  • 7080 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Continuous Play After One Song

PlanPremium DuoCountrySouth AfricaDeviceiPhone SE Mk1Operating SystemiOS 14.2 My Question or IssuePreviously, Spotify would play continuously (after I've selected a song) without me having to manually select the next song. However, recently, this no ...

  • Regular
  • Plan Premium Duo Country South Africa Device iPhone SE Mk1 Operating System iOS 14.2   My Question or Issue Previously, Spotify would play continuously (after I've selected a song) wit...
  • Jeorge110
  • Visitor
  • 44492 Views
  • 6 replies
  • 0 likes
  • 44492 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cabasse Akoya / Ethernet / can’t stream Spotify

PlanPremiumCountry: CH Device(iPhone XS max)Operating System(iOS 16.6.1) My Question or IssueI use Cabasse Akoya connected to Ethernet. Can stream Tidal without a problem. Can’t stream Spotify anymore. Reset everything. Deinstalled Cabasse controller...

  • Newbie
  • Plan Premium Country: CH   Device (iPhone XS max) Operating System (iOS 16.6.1)   My Question or Issue I use Cabasse Akoya connected to Ethernet. Can stream Tidal without a proble...
  • Eni
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • AKOYA
    cabasse
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution when click next track button I hear weird crackle sound.

PlanPremiumCountryTurkeyDeviceiPhone 13Operating SystemiOS 17 My Question or IssueWhen I click skip to next track button, I hear a deep weird sound like crackle.

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone 13 Operating System iOS 17   My Question or Issue When I click skip to next track button, I hear a deep weird sound like crackle.
  • Lyubka
  • Moderator
  • 403 Views
  • 3 replies
  • 0 likes
  • App problem
  • 403 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution spotify breaks after few songs

PlanPremiumDevice(iPhone 6Operating System(iOS 14 My Question or Issuespotify stops playing and wont work after finishing a song. sometimes it plays only a few and rarley it plays for some hours but always breaks. when it does the play bar stays at t...

  • Regular
  • Plan Premium Device (iPhone 6 Operating System (iOS 14   My Question or Issue spotify stops playing and wont work after finishing a song. sometimes it plays only a few and rarley it play...
  • zufyovelto
  • Regular
  • 1177 Views
  • 8 replies
  • 0 likes
  • 1177 Views
  • 8 replies
  • 0 likes

Superuser Contribution Siri can’t play Favorite Songs

PlanPremium FamilyCountryGermanyDeviceiPhone 11 Pro, iPhone XR Operating SystemiOS 15.1 My Question or IssueI try to play my favorite songs (Lieblingssongs) with the command “Hey Siri, spiele Lieblingssongs auf Spotify” (Hey Siri, play favorite songs...

  • Casual Listener
  • Plan Premium Family Country Germany Device iPhone 11 Pro, iPhone XR  Operating System iOS 15.1   My Question or Issue I try to play my favorite songs (Lieblingssongs) with the com...
  • MaeAllan
  • Visitor
  • 2127 Views
  • 8 replies
  • 2 likes
  • 2127 Views
  • 8 replies
  • 2 likes

Superuser Contribution iPhone showing music playback when Spotify app is closed/casting to streaming devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been doing a lot of digging and can't find any information on this, so I figured I would...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...
  • mrxindc
  • Newbie
  • 5304 Views
  • 15 replies
  • 3 likes
  • Casting
    google
    iphone
    Nest
  • 5304 Views
  • 15 replies
  • 3 likes

Superuser Contribution Re: App crashes / freezes / doesn't load, even after 8.8.82 update

Hi everyone Spotify premium UzbekistaniPhone XR(iOS 17.1) App Version 8.8.82 The problem is that when I open the application it does not save my last action and moves it to the beginning of the feedfor example, I stopped at some playlist, it takes me...

  • Newbie
  • Hi everyone  Spotify premium  Uzbekistan iPhone XR (iOS 17.1)  App Version 8.8.82   The problem is that when I open the application it does not save my last action and move...
  • Maria
  • Moderator
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Follow button does not change it state on mobile app

PlanPremiumCountryPolandDeviceiphone 12 proOperating SystemiOS 17.1My Question or IssueIf I open any artist profile and I click on 'Follow' buttonThere is an information that 'You are following ...' but button state is still 'Follow', mean it does no...

  • Visitor
  • Plan Premium Country Poland Device iphone 12 pro Operating System iOS 17.1 My Question or Issue If I open any artist profile and I click on 'Follow' button There is an information that 'You...
  • Yordan
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Playlist skips 20-30 seconds into each song

PlanPremiumCountryUSADeviceiPhone 6 in combination with Windows 10 desktop playerOperating SystemiOS 12 / Windows 10 My Question or IssueI connect my bluetooth headphones to my phone to play music at work since my work computer doesn't have bluetooth...

  • Regular
  • Plan Premium Country USA Device iPhone 6 in combination with Windows 10 desktop player Operating System iOS 12 / Windows 10   My Question or Issue I connect my bluetooth headphones to ...
  • Fuminshu
  • Visitor
  • 67229 Views
  • 30 replies
  • 2 likes
  • 67229 Views
  • 30 replies
  • 2 likes

Superuser Contribution [AppleTV] No sound on Apple TV when streaming to other devices over AirPlay2 - Take 2

PlanFreeCountryUKDeviceApple TV 4K (2019)Operating SystemtvOS 14.7 (18M60) My Question or IssueHi Spotify You have been ignoring this issue for over a year and in particular this thread that I've started for the past two and a half months even though...

  • Gig Goer
  • Plan Free Country UK Device Apple TV 4K (2019) Operating System tvOS 14.7 (18M60)   My Question or Issue Hi Spotify   You have been ignoring this issue for over a year and in pa...
  • dresende
  • Visitor
  • 3171 Views
  • 11 replies
  • 5 likes
  • 3171 Views
  • 11 replies
  • 5 likes

Superuser Contribution iOS app not showing all devices for streaming

PlanPremiumCountryUKDevice(iPhone 13 pro max)Operating System(iOS 16.6) My Question or IssueWhy can my Spotify App on Windows & Chrome devices see my streamer (volumio) on our home network, but the iOS app not? If i run spotify in a browser window on...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 13 pro max) Operating System (iOS 16.6)   My Question or Issue Why can my Spotify App on Windows & Chrome devices see my streamer (volumio) o...
  • JumpinJackFlash1
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Spotify Duo Premium account just started not playing playlists but rather adding random songs.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Development of Spotify for iPad

i can only find dribs and drabs if information from years back re development of a Spotify app for iPad. Does anyone know if the app is still in development and when or realistically if it will be released? Cheers.

  • Newbie
  • i can only find dribs and drabs if information from years back re development of a Spotify app for iPad. Does anyone know if the app is still in development and when or realistically if it will be re...
  • MihailY
  • Moderator
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Twilight Zone Radio Podcast - Unable to skip ahead/back, audio skipping and repeating

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI am running v8.8.28.416 on my iPhone. About halfway through any episode of this particular podcast (The Twilight Zone Radio Dramas), I’m unable to skip ahead or ...

  • Visitor
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 10   My Question or Issue I am running v8.8.28.416 on my iPhone. About halfway through any episode of this parti...
  • Lyubka
  • Moderator
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Solved!! Disable In-App Suggestion Pop-Ups?

I just got a very weird random, ad-like pop-up for a murder story podcast in my iOS Spotify app (latest version 8.4.77) that I had to dismiss before being able to control my music. I pay for a premium susbscription. Am I able to disable this? Besides...

  • Regular
  • I just got a very weird random, ad-like pop-up for a murder story podcast in my iOS Spotify app (latest version 8.4.77) that I had to dismiss before being able to control my music. I pay for a premiu...
  • apfitzg2
  • Regular
  • 20569 Views
  • 16 replies
  • 30 likes
  • 20569 Views
  • 16 replies
  • 30 likes