Spotify change from premium to free

[nillllle]

My Spotify change from premium to free by it self, why? And how can I fix it?

[Hubo]

Hey there and welcome to the community!

It sounds like something has gone wrong. You can see the details for your subscription here. Sometimes the payment fails and you'll have to update your details, nothing to worry about. If you run into any issues, just let me know by replying in this thread!

Have a great day and good luck! 🙂

[nillllle]

The strange thing is when I log in on my computer I have premium but on my iPhone it's free
Andreas

[Hubo]

Hmm... That is indeed very strange. Are you sure you don't have a duplicate account? You can check using this guide. Good luck 🙂

[nillllle]

Is it possible to ha 2 different accounts with the same username and password?

[Hubo]

No, it's not possible to have 2 accounts with the same credentials. But thanks for following the steps. Could you try to logout and log back in and see if that changes anything? Thanks.

[nillllle]

I have already tried that

[Hubo]

Hmm... I really don't know what's going on then. Try to contact Spotify using this form, an agent will look into it and she/he will usually reply within 24-48 hours. I'm sorry. 

[nillllle]

Ok thank you for your help 🙂