Spotify home page freeze on Ipad

[Shinjikagami]

When I open Spotify app on my iPad, the home screen shows as picture below.

And when I try to drag the screen up or down the app will freeze and automatically shut down. However, when I choose song lists showed on home screen, the app runs normally.

Anyone have any ideas?

The methods I already tried -

Soft reset my iPad

Hard reset my iPad

Delete app and reinstall with and without reset the iPad

Plan

Free

Device

(iPad Pro 10.5)

Operating System

(iOS 12.3)

My Question or Issue

[Peter]

Hey @Shinjikagami.

Thanks for reaching out to us about this 🙂

Do you mind trying to log in using another account on your iPad to see if the same issue occurs?

If it works fine, then it's likely an issue with your account. In that case, we suggest you use the new account and transfer all your music and playlists over to it by following these steps.

Let us know how it goes! We'll be right here in case you need our help 😉