Spotify keeps randomly changing the song

[brookenurse]

Plan: Premium

Country: USA

Device: iPhone 8 Plus

Operating System: ios 11

My Question or Issue

Spotify will randomly change the song while I’m listening on my iPhone. It changes to a completely random song, not saved to my library or playlists. I thought maybe someone had gotten ahold of my account information, but I have changed my password 3 times and have logged out of all devices and I’m still having the issue. 

[Billy-J]

Hey @brookenurse, thanks for reaching out to the Community!

Could you try logging out > restart device > log back in? If that doesn't help, please try a clean reinstall of the app.

You mentioned you have an iPhone 8 Plus. Could you let me know your iOS version? You can find this by going to Settings > General > About.

Let me know how this goes 😉

[brookenurse]

I’m running iOS 11.4.1.
I’m still having the issue having logged out and back in. And reinstalling app.

[Billy-J]

Hey @brookenurse,

Thanks for trying those steps! 

It seems like you're not on the latest iOS version. The latest version is iOS 12.4. You can update your device by going to Settings > General > Software Update.

If you're still having issues after updating your iPhone 8 Plus, please let me know 🙂 

[Tzo40C]

Hello, Ι have a android device.
That's the only difference. I tried everything i have read here (delete, cache, change settings on app, log out from my 2 other devices).

It fixes (maybe) from some period, but it randomly pauses or changes songs after 43 secs (sometimes less).

I believe is a bug. Please guide us or fix it.

[MihailY]

Hey @Tzo40C,

Thanks for reaching out and kudos for the troubleshooting you've tried so far.

As a next step, can you please secure your account using this guide to fully exclude unauthorized access as a potential cause of this behavior?

Let us know how it goes.