Spotify won’t connect to wifi or data

[Amadora]

I have Spotify premium (family), and am located in Canada. iPhone 8 with iOS 12.1.2.

My premium account is in good standing.

For the last two weeks, Spotify will not recognize my wifi - no matter which wifi I try to connect to. It will not recognize data either. So I am now paying for an account that does not allow me to search for new music. 

I have gone gone through your troubleshooting steps and had no success. This is incredibly aggravating. 

Any suggestions? 

[Bittencourt]

Hi @Amadora, thanks for writing!

Please try resetting your Network Settings and let me know if this helps.

In your Settings app, tap Settings > General > Reset> Reset Network Settings.

[Loxer]

Hey @Amadora, welcome to the Community.

Hope you're doing great!

From the first screenshot simply toggle the switch for Offline mode and you should be good to go.

Have a great day! 🙂

[Amadora]

The reset didn’t work but the toggle did. Weird because I had tried that - several times - and it didn’t work. Oh well. Problem hopefully solved now! Thank you! 

[miadev]

This happens to me sometimes. You go to your networks and forget your certain network and then rejoin it. I am sorry if this doesn't work for you, but it is worth a try!