Spotify working on 3G/LTE but not wifi

[Mitchgo]

Weird problem. Been using Spotify mostly with no issues for a year. yesterday it wouldn't stream properly on wifi...would play for ten seconds, stop for a minute, start again. searching was super slow. this lasted about two hours..then resolved. thought it was over.

today  the problem recurred, but it's been four or five hours and it isn't going away. i tried shutting off wifi and then, bam, it worked fine on LTE. plays perfectly. not latency. toggle back to wifi...spotify stops again. 

this is happening on both my iphone 5 and ipad 3. all software is up to date. more strange, everything else works fine...MOG, Pandora, Youtube, everything streams just dandy on wifi. not Spotify.

I've recycled my modem in case there was a cache issue but it didn't help. I suppose there could be a Roadrunner issue (my cable isp) but i have no idea. Anyone got any thoughts?

[Mattaui]

Mine has been doing the same over the last 24 hours or so. Streams a few songs just fine (Premium quality) and then it stops. Sometimes it'll resume after a few minutes if I leave it alone, otherwise I have to fiddle with the app to get it to respond again.

[Mitchgo]

Happening again, right now. seems to start around 5pm ish. last night from 5 till sometime after 8 Spotify was useless. I guess that's the new normal for me now.

Support asked me to play with IP settings in my router, but notwithstanding i'm not comfortable futzing with my router at this point, i don't get how it could be IP related when it works most of the time except for a few, now-consistent hours.  As usual support sucks.

[Mattaui]

I'm guessing it's something to do with network congestion on their end, and the last thing they'd ever want to admit is that they couldn't provide a service that you're paying for, so support staff will always default to finding another reason for it. Spotify isn't alone in this, of course, as it's generally what I encounter no matter whose support line I'm calling. Spotify works well most days, and is still a good value for the money, but I do wish they'd be a little less quick to displace blame for issues like this.

[Mitchgo]

kinda what i thought. started working again within thirty minutes tonight. Progress!  The irony is that if there's an issue on their end, i wish they'd just say so. i don't really mind, i'm cool with occasional outages, i have other services i can use...whatever. Spotify works fine almost all the time so i can deal with some issues. but when they act like "everything's fine with us, must be YOU" i waste time trying to fix something on my end. 

[0dega]

Having the exact same problem except I have an iPhone 5 with LTE. Is there a fix for this? So f$&@ing annoying

[0dega]

Ok. So here is what I've figured out. (After ensuring router is working 100%) and Speed testing to make sure it's not Time Warner. It has to be some sort of bandwidth priority issue on Spotify's end. If I power cycle everything and start on wifi, lag galore. However, the minute I switch to LTE, no problem. Right now I'm getting close to 17Mbs per sec on TW, and only about 4Mbs on LTE. I've also figured out that if you start a track on LTE then switch to Wifi quickly you don't have a problem. It's just annoying to do so for every song. Hope this helps 🙂

[Mitchgo]

Interesting. I had assumed it worked on LTE because it was faster than my RR connection. Guess not.

i tried the "start on LTE, switch to wifi" thing but the track always stopped after a minute or so.

FWIW i haven't had the problem for the past week or so, that I've noticed. I'm sure it's not gone for good.

[Mitchgo]

Spoke too soon. It's happening again today.

Spotify's service just blows.

[Peter__]

Hey guys 🙂 

It sounds like your router is preventing Spotify from accessing the Internet. 

I would suggest you have a read at the connection troubleshooting guidelines and make sure your router has the Spotify ports open.

Peter

[Mitchgo]

Spotify support said the same. Makes no sense though..service works fine for days, then just acts poorly on wifi from 4pm to 8 or 9pm est? If the router connects fine the other 20 hours of every day, it's clearly not preventing two way access for Spotify. 

Maybe there is an issue specific to RR/TWC network..but i have trouble believing the router is at fault when it's worked fine with Spotify for a year and only has issues four hours a day.

[0dega]

I second Mitchgo, because yesterday my service was fine and besides power cycling, there has been no change to my router settings. Lets hope you guys find a fix for this soon. Otherwise this service has been awesome!

[Mitchgo]

Guess what problem is happening again? That's right, this one. Works like crap on wifi from 5 to 8 pm my time, every day. Plays fine if i switch to LTE.

Spotify really sucks lately.

[richknz]

I'm having the same problem. Been working fine for about a year on both 3/4g and wifi but today keeps saying "trying to connect" when on wifi and connects immediately when I switch wifi off. Haven't changed any settings on my iPhone or modem so not sure as to what is causing this. Can't believe an organisation as big as spotify is so devoid of customer service. Good reason to return to iTunes I'm thinking...