Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Stops playing before the end of the track

Stops playing before the end of the track

I have Spotify premium and about a month ago tracks on my playlist started being cut off part way through the track and then starting on the next one. 

I am playing on ipad connected to Alexa show.

 

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey there @seefin

 

Thanks for getting in touch about this and welcome to the Community! 

 

Could you let us know if this only happens with the setup you mentioned (iPad+Alexa Show) or it also happens in other scenarios for example while streaming directly on your iPad? We'd also like to know if you can replicate this behavior with other devices that are using Connect as well?

 

On another note, would you mind asking a friend or a relative to log in to their account on your iPad and try to replicate the same behavior with their account? 

 

Lastly, we'd recommend giving a different internet connection a go to see if the same happens. If you've been using WiFi, you can create a hotspot on your phone and use that. 

 

Keep us posted on how it goes. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts