Subscribed but does not have Premium

[tn_nguyen1803]

I log in by Facebook, and I paid for my Student Premium. They asked me to verify if I am a student but after I verified, it send me back to the paying page, and my bank account already shows the transition. I lost the money but still does not have premium

[Bittencourt]

Hi there,
Welcome at the Spotify Community!

Have you already taken a look at your subscription status? (https://spotify.com/account/overview)?

And when you check your 'invoices', do you see something about the next month, or something in the invoice of the current month?

Otherwise, you may get in touch with the Spotify Consumer team.
You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.