Switched from macbook to ipad but commercials keep coming (paying user)

[1135970901]

Hey everyone 🙂 since my macbook died, I've been using an ipad. I'm a paying user but the commercials keep coming. How can I fix this? (Yes, I am logged in with my account)

best wishes ❤️

Kat

[kbrooksc]

Hey there Kat (@1135970901)!

Try logging out of Spotify and then reinstalling the app and logging back in. Usually that works. 

Cheers!

[1135970901]

Thank you for your reply, but it hasnt worked :(( any other ideas? Is there any way to contact spotify about this? Been paying for nothing last month 😕

[kbrooksc]

Hey Kat @1135970901,

Yes you can 🙂 They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form. 

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.