Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Syncing songs painfully slow on an iphone 6 running the latest software.

Syncing songs painfully slow on an iphone 6 running the latest software.

Hello there,

 

I've been having problems syncing my tracks to spotify on my iPhone 6. It's painfully slow in that just to sync 18 tracks, the phone has to time out at least 5 times to "pause track syncing because i've been inactive for too long".

 

Is anyone else having this problem on the iphone 6?

 

Thanks:)

Reply
3 Replies

To sync, the Spotify app needs to stay open, otherwise it will stop syncing in the background. This is due to Apple's background activity restrictions. 

 

The best way is to go into the iPhone settings:

 

Settings --> General --> Auto Lock --> Set it to "NEVER"

 

Now leave the Spotify app open on your iPhone and let it sit on a table plugged in to charge

 

When you are done, make sure to turn "Auto Lock" back to your preferred setting. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

heyya Matt,

 

Thanks for the tip, but the point i was trying to make was that it was syncing so slowly that i had to kept unlocking the phone (i dont think it should sync this slowly), however nobody seems to know what's causing this behaviour =(

Did you ever find out what the problem is?

I just got an iphone6 and it's dreadfully slow to sync my offline/local files  I'm up to 8 files over about 90minutes.  SO SO SO frustrating.

 

-Dave

Suggested posts