The Songs portion of my library went from +2,000 songs to 0 songs. Help!

[cemorganiii]

I've been using Spotify on iOS exclusively for a couple of years now. Sometime in the last month or so, all of the songs in the Songs portion of "Your Library" disappeared. I still have all of my Albums (hundreds) and all of my Artists (dozens), and can play music from either category.

The problem is that I have always used the Shuffle All button in the Songs portion to listen to music. Since there is no longer any content in this area, I can't do this any longer. This is a big deal for me.

I have reinstalled Spotify on my iPhone 6 a couple of times now with no success. I'm running version 6.8.0.3786. I have 20+GB available on the phone.

I just fired up the web version of Spotify and downloaded the Windows version. The Windows version shows the same thing: No songs, but all of my albums and artists.

I have a premium subscription.

[cemorganiii]

More info, which may or may not be relevant.

1) I always save albums, not individual songs. I may later delete a song from an album. 

2) I download music by the album.

3) I always listen to music offline, always by going to the Songs section and clicking Shuffle.

4) I exit offline music frequently enough to ensure that Spotify knows that my subscription is current.

5) I stayed in Online mode during my recent research on this issue.

[cemorganiii]

Oh, one other thing. I found the "Offline Devices" section of my account, and cleared it out. I then downloaded an album or two (after I had deleted and reinstalled the app on my iPhone) and rechecked the Offline Devices page. It showed my iPhone as the sole offline device.

[cemorganiii · Accepted solution]

I finally contacted Spotify Support via Twitter Direct Message and got a resolution to this issue. They said that there was an issue with my account. They corrected the issue and asked me to logout and then log back in. Presto!