Two histories on Spotify

[VinCapilupi]

Hello, when I open spotify I have two histories, one associated with an iphone I do not own more. how do I delete the old history?

[wingshq]

Hey @VinCapilupi, thanks for posting in the Spotify Community.

Maybe it will help to remove the iPhone from your offline devices.

https://support.spotify.com/account_payment_help/account_settings/how-do-i-remove-my-offline-devices...

[VinCapilupi]

It doesn't work...maybe the assistance could remove it remotely?

[wingshq]

Ok, could you please try to reinstall the app?

[VinCapilupi]

I've tried it, but it does not work...

[wingshq]

ok, i will need to check some things, stay tuned, will get back to you soon.

[wingshq]

hey @VinCapilupi, can you please give me the following information:

1. Exact device the issue is on

2. Operating System and version

3. Spotify Version

Thank you.

[VinCapilupi]

Hi, the problem occurs both on iOS and Android. I've an Iphone 7, iOS 10.2.1 with Spotify 7.7.0.850. I tried to solve the problem through different devices, but I think it's due to the spotify system. I think I would reset my listening history, but I can not do that. If not, can I delete my account and activated with the same email address? Thank you.

[wingshq]

Hey @VinCapilupi, thanks for the information.

I can tell you that this issue is not normal, nobody i asked has seen this happening before 🙂 I will try to get more info for you.

[wingshq]

Hey @VinCapilupi,

so I got response, and I got confirmation that this issue is odd. The solution most likely is to create a new account. 

You should reach the support team over Twitter or Facebook at @SpotifyCares or via email here. They can guide you through it and will most likely be able to copy your profile (playlists, songs and so on).

Let us know how it goes!