Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62634 Views
  • 16 replies
  • 37 likes
  • 62634 Views
  • 16 replies
  • 37 likes

Back Button Not Responding

I've seen a lot of similar threads on the andriod pages, but nothing for iphone. I downloaded the spotify app on my phone today and the "back/previous" button is not working and is grayed out. I can't swipe to the left either; I can only swipe right ...

  • Casual Listener
  • I've seen a lot of similar threads on the andriod pages, but nothing for iphone. I downloaded the spotify app on my phone today and the "back/previous" button is not working and is grayed out. I can'...
  • Danamite
  • Casual Listener
  • 3197 Views
  • 6 replies
  • 1 likes
  • 3197 Views
  • 6 replies
  • 1 likes

My playlist wont play in order

I have premium and shuffle is off and i have no songs on queue. But for some reason every time i press next it goes to a different song and wont play in order if i want to listen to a album on my playlist.

  • Newbie
  • I have premium and shuffle is off and i have no songs on queue. But for some reason every time i press next it goes to a different song and wont play in order if i want to listen to a album on my pla...
  • HoruSs98
  • Regular
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Some songs will not play or will stop after a few seconds

Recently, I noticed that my Spotify songs began to stop unexpectedly after 6-10 seconds. Upon pressing the play/pause button and trying to restart the song completely, nothing would happen - no sound or anything. Furthermore, when I try to play other...

  • Newbie
  • Recently, I noticed that my Spotify songs began to stop unexpectedly after 6-10 seconds. Upon pressing the play/pause button and trying to restart the song completely, nothing would happen - no sound...
  • shaggycon
  • Casual Listener
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Spotfy only plays the first few seconds of each song

16Gb iPhone 6, iOS v 10.2.1, Spotify v 7.6.0 This started happening near the start of this month (Feb 2017): Spotify only plays the first 4 - 7 seconds of any song I choose and then it pauses. The play button still says it is playing but the song is ...

  • Newbie
  • 16Gb iPhone 6, iOS v 10.2.1, Spotify v 7.6.0   This started happening near the start of this month (Feb 2017): Spotify only plays the first 4 - 7 seconds of any song I choose and then it ...
  • shaggycon
  • Casual Listener
  • 743 Views
  • 2 replies
  • 0 likes
  • 743 Views
  • 2 replies
  • 0 likes

One song will not play

I'm on the mobile app for iphone and one particular song will not play. If I hold my finger down to preview the song, that works, but I can't listen to the whole thing. It does not play at all on my mac. Any solutions?

  • Newbie
  • I'm on the mobile app for iphone and one particular song will not play. If I hold my finger down to preview the song, that works, but I can't listen to the whole thing. It does not play at all on my ...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

iOS app says offline for about 2-3 seconds

iOS app says offline for about 2-3 seconds Every time I launch the app. It's not a huge deal because it always switches online but it's very annoying. Any ideas how to fix this?

  • Newbie
  • iOS app says offline for about 2-3 seconds Every time I launch the app. It's not a huge deal because it always switches online but it's very annoying. Any ideas how to fix this?
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

My phone won't play music unless I download a playlist?

I have Spotify Premium for a while now and this was never a problem before. It acts as though it has no internet connection and the gray album pops up (assuming music can't be found). Either I have to keep the spotify app open or I have to download i...

  • Newbie
  • I have Spotify Premium for a while now and this was never a problem before. It acts as though it has no internet connection and the gray album pops up (assuming music can't be found). Either I have t...
  • rhianna_drury
  • Regular
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Re dowload song (offline mode)

Why the **bleep** there is not an option to force a song to download again in both iOS and PC, as delete file and dowload new? I have both on my phone and PC different songs from my playlist/album that are corrupted, as it will play a couple of secon...

  • Newbie
  • Why the **bleep** there is not an option to force a song to download again in both iOS and PC, as delete file and dowload new?   I have both on my phone and PC different songs from my playlist...
  • 590 Views
  • 0 replies
  • 0 likes
  • 590 Views
  • 0 replies
  • 0 likes

Iphone won't play any songs, repeatedly skips every second

I have an Iphone SE running IOS 9 with free Spotify version 7.6.0 When I try to play any songs, whether they are from a playlist or my music library, they will not load or play. After a few seconds of silence, Spotify tries to play a new song, failin...

  • Newbie
  • I have an Iphone SE running IOS 9 with free Spotify version 7.6.0    When I try to play any songs, whether they are from a playlist or my music library, they will not load or play. After ...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Can no longer see Behind the Lyrics anymore

I used to be able to flip the album icon and view the Behind the Lyrics for certain songs. Now I am unable to even for songs that are under the Behind the Lyrics playlist. Is there any way to enable the feature again? I have already updated Spotify a...

  • Casual Listener
  • I used to be able to flip the album icon and view the Behind the Lyrics for certain songs. Now I am unable to even for songs that are under the Behind the Lyrics playlist. Is there any way to enable ...
  • 516 Views
  • 0 replies
  • 2 likes
  • 516 Views
  • 0 replies
  • 2 likes

Spotify family

I have signed up for Spotify family and I am the lead account holder. I have invited a family member and their services are working as premium but mine are still free. I have tried logging in/out and re installing app even restarting iPhone but nothi...

  • Newbie
  • I have signed up for Spotify family and I am the lead account holder. I have invited a family member and their services are working as premium but mine are still free. I have tried logging in/out and...
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR 412

Cada vez que intento iniciar sesión en la app de mi ihpone me da este ERROR 412, no encuentro información en ninguna parte sobre el, alguien me puede ayudar? Mi correo es *********@outlook.com

  • Newbie
  • Cada vez que intento iniciar sesión en la app de mi ihpone me da este ERROR 412, no encuentro información en ninguna parte sobre el, alguien me puede ayudar? Mi correo es *********@outlook.com
  • Mara_F
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Music not loading

My music is not loading. All I'm getting is the 3 dots on the screen continually running. Any solutions to resolving this problem? Only started happening a couple of days ago. I've shut down the App, tried reloading it from the App Store, I've stoppe...

  • Newbie
  • My music is not loading.  All I'm getting is the 3 dots on the screen continually running.  Any solutions to resolving this problem?  Only started happening a couple of days ago. &nbsp...
  • Mara_F
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sync local music from computer to iPhone

I am trying to sync music from my PC to my iPhone. The playlist with the songs do appear but the songs are greyed out. When I press "Download" it gives me "Downloading, Waiting to download," but the songs are still greyed out. Both of my devices are ...

  • Newbie
  • I am trying to sync music from my PC to my iPhone. The playlist with the songs do appear but the songs are greyed out. When I press "Download" it gives me "Downloading, Waiting to download," but the ...
  • Mara_F
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

shuffleing music without shuffle

When ever i play music on my iphone after a couple of songs it starts to go radnom and i didnt put on the shuffle mode

  • Regular
  • When ever i play music on my iphone after a couple of songs it starts to go radnom and i didnt put on the shuffle mode  
  • Bittencourt
  • Spotify Star
  • 607 Views
  • 7 replies
  • 0 likes
  • 607 Views
  • 7 replies
  • 0 likes

Saved Songs Disappeared

My entire library of saved songs under "Your Music" disappeared. Saved playlists are still visible. Reinstalling the app did not fix the issue. I even installed it and logged in on other devices - same issue.

  • Casual Listener
  • My entire library of saved songs under "Your Music" disappeared. Saved playlists are still visible. Reinstalling the app did not fix the issue. I even installed it and logged in on other devices - sa...
  • ab11de
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Random Music Playing

I've been having this problem where I'll press shuffle play for a playlist or just select a song from either my saved or a playlist. Spotify will play one song from wherever I chose but the rest will be random songs I've never even heard of. I can't ...

  • Casual Listener
  • I've been having this problem where I'll press shuffle play for a playlist or just select a song from either my saved or a playlist. Spotify will play one song from wherever I chose but the rest will...
  • candwhale
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Downloaded music won't pay

I've download a whole album but one of the songs won't play, even though it has been downloaded. How can I fix this??

  • Casual Listener
  • I've download a whole album but one of the songs won't play, even though it has been downloaded. How can I fix this??
  • nixwjack
  • Newbie
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Ipad

HelloI have an ipad wifi only. I have the app but i cant play music while im not on wifi but on my phone i can listen to my Spotify without internet. It tells me i have to download but ot doesnt download my songs when i am connected. Anyone have any ...

  • Regular
  • Hello I have an ipad wifi only. I have the app but i cant play music while im not on wifi but on my phone i can listen to my Spotify without internet. It tells me i have to download but ot doesnt ...
  • Hubo
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Solved!! If I pay one month of Spotify Premium using a PSN Card on PS4, will premium also be on my phone?

I got a free $10 PSN card. I'm wondering if premium will be available for all my platforms if I pay premium using a PSN card

  • Newbie
  • I got a free $10 PSN card. I'm wondering if premium will be available for all my platforms if I pay premium using a PSN card
  • Maxim
  • Spotify Star
  • 1695 Views
  • 5 replies
  • 0 likes
  • 1695 Views
  • 5 replies
  • 0 likes