Unable to access Data Saving and offline setting in IOS app

[CelestialElsie]

Plan

Free

Country

United States

Device

iPhone 12

Operating System

iOS 17.7

My Question or Issue

When I go to the app settings and go to Data-Saving and offline I get a pop up that says “Turn off offline access? You won't be able to play content when you're offline on this device”  and no matter what option I choose it just keeps popping up until I restart the app. I cannot access those setting that are in that section.  I have tried uninstalling then restarting my phone and reinstalling the Spotify app. It did not help. How do I fix this?

[Ivelina]

Hey @CelestialElsie,

Thanks for posting this thread in the Community!

You've noted that you're currently using the free version of Spotify. If that's the case, you should have access to the Data Saver setting, however switching to Offline Mode is a Premium-feature. 

You mentioned reinstalling the app, but just to be on the safe side I recommend a clean reinstall with the steps here (in case you've not followed them already). It's more detailed than a regular one and also includes steps to clear the cache.

If there's no difference it would be helpful to ask a relative or a friend (on free) to log in to their account on your device in order to see if this is maybe an account-related issue.

Feel free to also include a screenshot or two of the settings page, just make sure no sensitive info (such as your username for example) is visible. You can attach them via the Insert Image option in the post editor.

Don't hesitate to let us know if anything else comes up in the meantime.

[Claudia310]

I had the same problem. 

only the clean reinstall fixed it.
thanks