Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unsaved album doesn't load properly; blank with no tracks and cover

Unsaved album doesn't load properly; blank with no tracks and cover

I just started having this problem where unsaved albums on my recently played list and search function come up completely blank, with no tracks, album cover or even the ability to download songs. 

 

This problem is occurring on the Spotify app on my IPad Pro (version 10.2.1) and Spotify app version is 8.4.0.623.

 

The image attached below is a screenshot of an unsaved album that is refusing to load, and normally, it would display "It Ain't Me" by Kygo.

 

However, downloaded albums are completely fine and do not have this problem. The second image here is a downloaded and saved album, the example here is "Monokrom" by Tulus.

IMG_0015.PNG
IMG_0016.PNG
Reply
3 Replies

This is the exact problem I have just encountered this morning. As of 12 hours ago, my phone's Spotify was working flawlessly.

Hang on, it looks like it fixed itself.

 

Same album page 30 minutes later, but all normal now.

 

 

IMG_0017.PNG

Mine just did too. Weird. Obviously was an issue on Spotify's side.

Suggested posts