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Upgraded to premium and Paid But still says im free on my iPhone but not on my iTunes?

Upgraded to premium and Paid But still says im free on my iPhone but not on my iTunes?

My Premium Renewed itself as usualy, but this time instead of going to my usualy account it hasnt done anything at all and my account is still saying "FREE" on my iPhone, where as on my iTunes it says im on Premium and have been charged and will next be charged again in a month.

I called the bank and Apple they said the payment went through so did Apple, so im writing here before i contact Spotify support to see whats happened to this months autorenewal.

Reply
1 Reply

Hey @Dafoogle, welcome to the Spotify Community!

 

In this case, we recommend you to contact us via email, Facebook or Twitter, so we can take a closer look at your subscription. Make sure to attach a picture of the receipt you got from Apple (if any).

 

Let us know how it goes and if you have any other questions.

 

Have a great one.

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